Accessibility statement for Knowledge Hub


This accessibility statement applies to the Knowledge Hub Platform ( 

This platform is run by Placecube Limited. We want as many people as possible to be able to use this platform. For example, that means you should be able to:

  • see clear colour contrast, so that text is easy to read

  • zoom in up to 200% without losing functionality or the text spilling off the screen

  • navigate most of the website using just a keyboard

  • listen to most of the website using a screen reader

  • access the website using a mobile device

We’ve also made the website text and calls to action as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


How accessible this platform is

Where we create our own content, we try to make it accessible. Some of our walkthrough webinar videos do not include captions, but we do provide alternative guidance in other formats.

As this is primarily a site that encourages its users to create and upload their own content, we cannot vouch for user-generated content.

In addition, we know some parts of this platform are not fully accessible, particularly for those using assistive technology:

  • some forms and buttons are missing text labels, specifically:

    • some actions when adding a blog

    • when viewing comment notifications

    • when adding multiple files to the document and media library

  • some alternative text on images is missing, specifically:

    • image previews in the document and media library

    • blog header images

  • when adding a blog, some elements are missing enhanced references to make them more accessible to screen readers

  • the search icons in the discussion forum and wiki searches display as empty buttons


Feedback and contact information

For further information about this platform, please contact


Reporting accessibility problems with this platform

We’re always looking to improve the accessibility of this platform and we want to work collaboratively with our members to identify and address issues. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us by emailing


Technical information about this platform’s accessibility

Placecube Limited is committed to making its services accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

  • some missing form labels

  • some missing alternative text

  • some broken ARIA references

  • some empty buttons


Non-accessible content

The content listed below is non-accessible for the following reasons.

Some content created and uploaded by users of the platform, may not be accessible.


Non-compliance with the accessibility regulations

Some forms are missing text labels, so people using assistive technologies cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

Some images do not have a text alternative, so people using assistive technologies cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

Some ARIA references are broken, so people using assistive technologies, or accessing the site using a keyboard cannot access the information. This fails WCAG 2.1 success criteria 2.5.3 (label in name) and 4.1.2 (name, role, value).

Some buttons are empty, so people using assistive technologies cannot access the information. This fails WCAG 2.1 success criteria 1.1.1 (non-text content) and 2.4.4 (link purpose).

Some user-generated content may not be accessible. It is not possible for us to address this retrospectively, but we will do what we can to address this in future.


What we’re doing to improve accessibility

We plan to address the above issues by the end of 2022 and will update this statement as problems are fixed.

We encourage site members to upload accessible documents and videos and add alternative text to images, but we cannot vouch for everything that is uploaded.

The text editor allows for the use of appropriate alternative text when uploading images. We provide guidance to users about how to do this. We will investigate the feasibility of making alt tags mandatory when adding images.


Preparation of this accessibility statement

This statement was prepared on 19 September 2022. It was last reviewed on 19 September 2022.

This website was last tested in June 2022. The test was carried out by Placecube Limited using web based evaluation tools including WAVE and AXE Accessibility. An independent accessibility audit is scheduled for Autumn 2022. We will update this statement once that audit is complete.