Halford's an example of poor customer care and probably sexism

Halford's at Crystal Peaks Sheffield told my wife it would take an hour and a half and involve removing the bumper to replace a break light bulb. Mets of Dinnington did it there and then, took 2...

Everyone's a Winner!

  John Rudkin B.Ed (Hons) Design Education, Apple Distinguished Educator hands over iPad award on behalf of Blackpool Schools Partnership      "Micro...

Funsultant

Has your LA engaged the services of a " funsultant" to advise on how to make the workforce more positive? Have you come across a job advert for the post of " happiness officer". If LA stood for...

It’s all about you - just click & complete to connect

Yes, in the new look Knowledge Hub, coming soon in 2017, it really will be that simple! Just click your name, complete your profile - right there in-line - and you’re ready to connect with...

Digital Leapfrog?

I'm not sure whether anyone has picked up on this news?   By the end of 2016, roughly one in four IBM employees will use a Macintosh computer. The tech giant, which employs 400,000...

Slow by default: achieving digital transformation in the complex world of local government

  By Steven McGinty   Bringing local government into the 21 st  century is fraught with well documented challenges. In 2015, the Department for Communities and Local...

Mansplaining

Mansplaining comes from combining the words “man” and “explaining”, and refers to situations where a person (typically a man) explains something to someone else (typically a woman), often in a...

Saving money through sharing practice and experience

Our interview with Barrie Minney , Senior Enforcement Agent at Brighton & Hove City Council, reveals how the Local Authority Civil Enforcement Forum (LACEF) group has been saving money...

Your notifications - your choice

Are you suffering from information overload? Is your email inbox always full? Are you fed up of sifting through all the email noise to get to the good stuff? Sound familiar? Well, fret...

5 innovative eLearning ideas for more engaging courses

In today’s world, you have plenty of competition when it comes to creating courses that keep people focused, entertained and more importantly engaged with learning. Everything from game consoles...