Saving money through sharing practice and experience

Our interview with Barrie Minney , Senior Enforcement Agent at Brighton & Hove City Council, reveals how the Local Authority Civil Enforcement Forum (LACEF) group has been saving money...

Your notifications - your choice

Are you suffering from information overload? Is your email inbox always full? Are you fed up of sifting through all the email noise to get to the good stuff? Sound familiar? Well, fret...

8 simple research fundamentals

For the past 9 years I have been a scrutiny research officer. What that means in English is I set about researching subjects currently being looked at (investigated) by the Overview and...

Building a trusted 'address and street information management' community for local authorities

We interviewed Melissa Whittle , Engagement Co-ordinator at GeoPlace LLP, about the trusted community they have built for local authority members to share best practice advice on addressing and...

5 innovative eLearning ideas for more engaging courses

In today’s world, you have plenty of competition when it comes to creating courses that keep people focused, entertained and more importantly engaged with learning. Everything from game consoles...

Citizen Contact strategy

By Ian Forster, Sales Director, Critiqom   Establishing the most efficient strategy for the collection of council tax and business rates is a critical challenge for all local...

Exploring how art and culture contributes to health and wellbeing

The Norfolk Arts Forum gave a seminar inviting professionals from local art and culture schemes, Local Authority Officers, researchers and students to explain how Art and Culture has the potential...

Social Network Formation and Impacts

Reading an article published on science daily about  University of Pennsylvania research by Professor Damon Centrola , I was fascinated to learn so much on how characteristics contribute...

10 tips to starting an online community

I do not profess to being an expert in social media, but I have done a lot of research and participated in online communities. In my role as an online community facilitator I have put together...

What are the engagement options?

Using a case study approach to explain some lessons I have learnt about good engagement. The scenario is fictious but believable. A district council is consulting on a set of future...