Learning from Croydon – Digital Council of the Year 2017

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A Force for Good: How Digital Transformation is Changing Lives in The UK

A Force for Good: How Digital Transformation is Changing Lives in The UK It’s no secret that the UK public sector is undergoing a journey of digital transformation . In the process,...

How to solve the biggest problems with ideas

Ideas come and go. The really great ideas usually spring up unexpectedly in moments of inspiration, often when a group of people come together. Ideas tend to emerge more easily when we free...

Transforming Local Government Service Delivery Through Customer Experience

Transforming Local Government Service Delivery Through Customer Experience   “There’s no such thing as digital strategy anymore. It’s all just strategy.”   That’s how...

Citizen Contact strategy

By Ian Forster, Sales Director, Critiqom   Establishing the most efficient strategy for the collection of council tax and business rates is a critical challenge for all local...

Partner Feature: Creativity boost:1 day course to develop creative thinking at work

Dawn Reeves is running a course on Wednesday 28th September in London – why not go along? It’s designed to help you…. get creative quickly – continue to think creatively, and support...

Digital Greenwich: a local council approach to smart cities

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Project innovation twitter chat

I'm so excited!  Because on 10th June, 5pm GMT, I’m co-hosting #pmchat with the fabulous Naomi Caietti – and we’re going to talk about one of my favourite subjects – project...

Subject K gets a new role - by Geoff Bateson

It's not Subject K - we are all complex and finding a role that frees the spirit and refreshes our purpose at work is something to aspire to.    Subject K Finds A New Role -...

Innovation, transformation and people

Three words come to mind as I reflect on this year's Socitm Spring conference : innovation, transformation and people. What you'll notice from those three words is that they don't include...