Transforming Local Government Service Delivery Through Customer Experience

Transforming Local Government Service Delivery Through Customer Experience   “There’s no such thing as digital strategy anymore. It’s all just strategy.”   That’s how...

Citizen Contact strategy

By Ian Forster, Sales Director, Critiqom   Establishing the most efficient strategy for the collection of council tax and business rates is a critical challenge for all local...

Partner Feature: Creativity boost:1 day course to develop creative thinking at work

Dawn Reeves is running a course on Wednesday 28th September in London – why not go along? It’s designed to help you…. get creative quickly – continue to think creatively, and support...

Digital Greenwich: a local council approach to smart cities

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Project innovation twitter chat

I'm so excited!  Because on 10th June, 5pm GMT, I’m co-hosting #pmchat with the fabulous Naomi Caietti – and we’re going to talk about one of my favourite subjects – project...

Subject K gets a new role - by Geoff Bateson

It's not Subject K - we are all complex and finding a role that frees the spirit and refreshes our purpose at work is something to aspire to.    Subject K Finds A New Role -...

Innovation, transformation and people

Three words come to mind as I reflect on this year's Socitm Spring conference : innovation, transformation and people. What you'll notice from those three words is that they don't include...

Time passing and running by Derrick Anderson

The long view! Looking back at local government austerity from 2026 - did anything good come from austerity?    Time Passing and Running - Derrick Anderson Time...

Connecting and collaborating across Europe

It was my pleasure and privilege to be invited to present a walkthrough of the Knowledge Hub to some of our new UDiTE network members in Malaga, Spain, this weekend. As well as being welcomed...

Tech Nation and the View from the North

Richard Gahagan, CEO, We Are Adam, reflects on the recent ‘ Tech Nation 2016 ’ report and what it says about the North digital tech cluster. The North was once a key driver of the industrial...