Re: Development Management Customer Satisfaction Surveys - Public forum - Planning Advisory Service (PAS)
Re: Development Management Customer Satisfaction Surveys
John Theobald, modified 12 Years ago.
Re: Development Management Customer Satisfaction Surveys
Enthusiast Posts: 61 Join Date: 19/10/11 Recent PostsSteve Foster, modified 12 Years ago.
Re: Development Management Customer Satisfaction Surveys
New Member Posts: 7 Join Date: 24/05/11 Recent PostsHi Kelvin, seems a long time since myfirst post on this!! But we have now run a CSS for users of the planning system, ie agents/applicants, for the last 2 years. The 2013 results are here. We have lots of free text comments, and we are working on a second report responding to the themes made in the comments.
We are also (1 Oct 2013) doing a Building Regulations & Standards one.
Thanks Both
Kelvin
Richard Crawley, modified 10 Years ago.
Development Management Customer Satisfaction Surveys
Expert Posts: 254 Join Date: 07/12/11 Recent Posts
We achieved a response rate of around 7% ish.
Here is an anonymous, aggregated national summary of the postcards. Any comments gratefully received as I'm waaaaaaaay too close to it to know whether it makes sense or not.
FWIW I'm pretty sure in my own mind that QR (or whatever the next big thing is) is the next step. Hassle your ICT provider. Without it, you can't link the responses to the type of work. And without that you can't apply any weighting. And I have a sneaky feeling it would improve response rate because people like playing with their phones.
Rich
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Ann Howells, modified 10 Years ago.
Development Management Customer Satisfaction Surveys
New Member Posts: 5 Join Date: 21/01/12 Recent PostsThis has been very useful. At the begining of the year Uttlesford sent out a survey with each decision and had 1 response. Not helpful. But looking at how it has been tackled from other Council's and we have sent out 1 survey to all applicant/agents that have submitted an application in a one year period, The first week and we have received 78 electronic responses with two weeks left I feel we should have some useful data. Bryan I would appreciate seeing a copy of your Building Regulations Survey would you be kind enough to email me a copy? ahowells@uttlesford.gov.uk Thanks Ann