Jim Worley, of Melton Borough Council, was the PARSOL Expert System Steering Group Chairperson, he may know of an implementing authority who has conducted their own business case study prior to implementation. Also, just for clarity, PARSOL only developed the Expert System Q&A scripts and supporting XML integration schemas; i.e. no actual software system. Third-party companies then sell their own knowledge-base software, customised with the PARSOL Q&A scripts, preferably integrated into a LPAs back-office systems, for delivery online or through contact centres.
