Knowledge Hub – Cookie information
Here you will find information on what cookies may be set when you visit the Knowledge Hub and how to reject or delete those cookies.
An HTTP cookie (cookie) is a small parcel of text sent backwards and forwards between a web browser and a website. It is used in a number of ways and there are a number of different types.
- Session cookie – A session cookie only lasts for the time you are using the website and then gets deleted.
- Persistent cookie – A persistent cookie lasts longer than this and is used to remember things about your access like your user name and password.
- Secure cookie – We use secure cookies because logged in connection to our website and Knowledge Hub is via HTTPS (128-bit encryption), ensuring that the cookie is always encrypted.
- Third-party cookie – These are cookies set by other services. In our case this is Google Analytics and ShareThis. These are used to compile statistics about usage and provide shortened URLs respectively.
First-party cookies (those set by the site you are on) are used to distinguish between different users, or determine the relationship between the pages you visit. They differentiate one user from another and provide continuity. Normally they collect data about your browser, along with the information you request and send. Cookies in themselves do not identify individuals, but are defined by a combination of a computer, a user account, and a browser.
The EU directive relating to cookies says you should know what cookies are used, why and explicitly accept them as they can track information about your browsing. Facebook, for instance, sets cookies that track your online activity even when you are not on their site. The regulations are designed to protect you from this by ensuring that you explicitly consent to the action of any cookies used.
This is a list of the main cookies set by the Knowledge hub, and what they are used for.
|GUEST_LANGUAGE_ID||No||Specifies the user language preference|
|JSESSIONID||No||Identifies the user's browsing session|
|COMPANY_ID||Yes||The ID of the portal instance|
|ID||Yes||Encrypted user ID, used for auto-login (remember me)|
|LFR_SESSION_STATE||Yes||Used for client-side session interaction, e.g. session timeout warnings|
|LOGIN||Yes||The user's username, for pre-populating the username field|
|PASSWORD||Yes||Encrypted user password, used for auto-login (remember me)|
|REMEMBER ME||Yes||Indicates whether or not the user has opted for auto- login|
|SCREEN_NAME||Yes||Encrypted user screen name|
The Knowledge Hub uses two third-party cookies to help provide services. If you would like more information about the cookies used by these suppliers, as well as information on how to opt out, please see their individual privacy policies listed below.
We sometimes embed photos and video content from websites such as YouTube to provide additional useful content such as instructional video clips. As a result, when you visit a page with content embedded from these sites you may be presented with cookies from them.
We do not control the dissemination of these cookies. You should check the relevant third-party website for more information about them.
Embedded ‘share' buttons to enable users of the site to easily share items on other social networks may set a cookie when you are also logged in to their service. We do not control the dissemination of these cookies and you should check the relevant third-party website for more information about these.