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How to reduce complaints-don’t record them
A complaint is only a complaint if it is a formal complaint and is only a formal complaint if the word, “ formal” is used other wise it is not recorded as a complaint because it has been dealt...
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Gan:
Blair McPherson
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Diweddarwyd ddiwethaf:
28 Mawrth 2022
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Turkeys don’t vote for Christmas
The latest example of bullish Senior management thinking is from the Chief Executive of P&O who in a Commons hearing said there was no point in consulting because , “ no Union could...
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Gan:
Blair McPherson
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Diweddarwyd ddiwethaf:
25 Mawrth 2022
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“ So long and thanks for all the fish.”
The dolphins kept it simple when they left the planet just as it was about to be destroyed to make way for a space super highway. (Hitchhikers’ Guid to the Galaxy). Keep it simple is good...
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Gan:
Blair McPherson
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Diweddarwyd ddiwethaf:
23 Mawrth 2022
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Fear, Favour , Fortune
It’s the 50 th anniversary of The Godfather probable the most famous and many would say the best film about the mafia. Films and t.v. series set in the world of organised crime are often...
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Gan:
Blair McPherson
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Diweddarwyd ddiwethaf:
21 Mawrth 2022
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Every one knows what bullying is and that it’s wrong or do they?
Shouting ,swearing, ridiculing and “losing it big time” not as a one off or isolated experience but as a daily occurrence, a regular feature of the way the manager behaves would be...
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Gan:
Blair McPherson
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Diweddarwyd ddiwethaf:
15 Mawrth 2022
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Professionalism
What shocked me was not that he threw up all over her Jimmy Choo’s but that as a professional footballer on a night out he had drunk so much as to be uncontrollably sick! ...
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Gan:
Blair McPherson
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Diweddarwyd ddiwethaf:
05 Mawrth 2022
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Middle managers are part of the solution and part of the problem
When it comes to getting the message across and driving lasting change are middle managers the problem ? Is the solution to bypass them and appeal directly to their staff? I found my...
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Gan:
Blair McPherson
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Diweddarwyd ddiwethaf:
05 Mawrth 2022
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“ won’t make a difference”
My initial response to the white paper on integration was a flash back to being a young inexperienced trainee social worker. I was sitting in juvenile court as the magistrates told my young...
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Gan:
Blair McPherson
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Diweddarwyd ddiwethaf:
04 Mawrth 2022
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Preparation for prospective remedy 1 April 2022
In this first blog I talk about prospective pension remedy and what stakeholders in the Police Pension Scheme need to know. It should be common knowledge by now that with effect from 1 April ...
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Gan:
Clair Alcock
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Diweddarwyd ddiwethaf:
04 Mawrth 2022
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Better to fall on your own sword
The origins of the expression come from Ancient Rome where a disgraced soldier was expected to commit suicide by stabbing themselves in the stomach , literally falling on their sword. Today ...
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Gan:
Blair McPherson
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Diweddarwyd ddiwethaf:
01 Mawrth 2022
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A few bad apples
You don’t want management that is distant and detached but neither do you want management that is so tight with their staff they can’t see the faults and so are dismissive of criticisms and...
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Gan:
Blair McPherson
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Diweddarwyd ddiwethaf:
01 Mawrth 2022
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Why do organisations appoint the wrong people?
There are many reasons why the wrong people get promoted but its not a new thing. Disgruntled employees used to say ,”It’s not what you know but who you know “ to get on in this organisation....
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Gan:
Blair McPherson
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Diweddarwyd ddiwethaf:
26 Chwef 2022
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A hard look at soft skills
There is nothing “ soft” about a police interrogation in Line of Duty. It’s intense and systematic . There is no shouting, verbal abuse or threats of violence. The aim is to get the...
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Gan:
Blair McPherson
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Diweddarwyd ddiwethaf:
15 Mawrth 2022
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How to survive in a ruthless organisation
A successful financial planner finds that his business partner has been doing the books for a Mexican drug cartel. What’s more he has been skimming off the top to fund an extravagant...
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Gan:
Blair McPherson
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Diweddarwyd ddiwethaf:
22 Chwef 2022
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The Borg don’t do Diversity
In Star Trek when the Enterprise first encounters the Borg they announce themselves with the now infamous phrase “ We are the Borg, resistance is futile , you will be assimilated.” Is ...
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Gan:
Blair McPherson
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Diweddarwyd ddiwethaf:
18 Chwef 2022
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Another reorganisation, another major change initiative
Those made redundant , relocated or required to apply for their own job have long suspected that leaders of organisations are often guilty of change for change sake. The new chief executive...
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Gan:
Blair McPherson
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Diweddarwyd ddiwethaf:
15 Chwef 2022
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Near Miss Campaign – What’s it all about?
Jacqui McPeake of Jacs Ltd and Caroline Benjamin of Food Allergy Aware have collaborated as Hospitality Allergen Support UK to highlight Near Miss Reporting as a potential RISK for a more...
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Gan:
Caroline Benjamin
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Diweddarwyd ddiwethaf:
11 Chwef 2022
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Lack of career obstacles for the incompetent and over confident.
The best way to smash the glass ceiling, the most effective way of getting a diverse senior management team and how to ensure managers have good people skills. Organisations...
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Gan:
Blair McPherson
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Diweddarwyd ddiwethaf:
09 Chwef 2022
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Should I stay or……..?
Even if your employees think the organisation stinks , senior management are incompetent idiots and the work life balance is all wrong they will stay longer if they feel their line manager...
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Gan:
Blair McPherson
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Diweddarwyd ddiwethaf:
30 Ion 2022
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Managers you want to do well for.
I consider my self to be very self motivated when it comes to work. Even if I had lost faith in the organisation and fallen out with my line manager my professionalism would not allow me to...
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Gan:
Blair McPherson
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Diweddarwyd ddiwethaf:
20 Ion 2022
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