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Blog
How to abolish complaints
Always keen to take ideas from the world of commerce and business and apply them to local government I was interested to experience how a modern high tech company deals with customer complaints....
Gan:
Blair McPherson
Diweddarwyd ddiwethaf:
13 Tach 2017
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United we stand
It’s been a month since I took on the role of Chair of the Association of Local Environmental Record Centres (ALERC) at the AGM in Birmingham. And it feels like it’s been quite a long...
Gan:
Clare Blencowe
Diweddarwyd ddiwethaf:
13 Tach 2017
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A clash of cultures
In recent times it has become increasingly common for new leaders of LA's to have a business background. This is seen by many and by the...
Gan:
Blair McPherson
Diweddarwyd ddiwethaf:
13 Tach 2017
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Just to make it more interesting
Can you trust your colleagues let alone partner organisations or those you are contracting with? Why don't people stick to agreements, why do they put short term benefit before greater...
Gan:
Blair McPherson
Diweddarwyd ddiwethaf:
03 Tach 2017
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Featured blog: What do we want the police to do? It’s time for an honest debate
The police might be forgiven for thinking that parts of the press have it in for them. First The Sun launched an all out assault on Humberside Police for officers being photographed playing on...
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KHUB Focus
Diweddarwyd ddiwethaf:
03 Tach 2017
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Local government: How to improve service and reduce costs
Public sector organisations know it can be a challenge to cost-justify investment in service improvement. But our local government clients have shown that by following a three step process...
Gan:
Paul Linnell
Diweddarwyd ddiwethaf:
02 Tach 2017
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The EU GDPR and the new Data Protection Bill – putting the public sector under greater scrutiny
The recent announcement from the UK Government that they will largely follow the EU General Data Protection Regulation (GDPR), with the new Data Protection Bill, when the UK leaves the EU has...
Gan:
KHUB Focus
Diweddarwyd ddiwethaf:
30 Hyd 2017
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"You can leave the office now"
Am I being sacked? Am I being given permission to leave early? Am I being told the protesters have left? Has the hostage situation come to peaceful end. Was the bomb alert a false alarm? Is this...
Gan:
Blair McPherson
Diweddarwyd ddiwethaf:
27 Hyd 2017
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New Knowledge Hub features
The eagle-eyed among you will spot that we made a few changes to Knowledge Hub last night and added some new features. Here are the highlights: Suggested groups On the right hand side of your...
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Knowledge Hub Team
Diweddarwyd ddiwethaf:
25 Hyd 2017
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Dog lovers will understand
To a dog we must seem immortal. During your average dogs life time you hardly age at all. Fifteen is a good age for a dog. If you have a dog you will have known the joy of the companionship...
Gan:
Blair McPherson
Diweddarwyd ddiwethaf:
24 Hyd 2017
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