The man who said customer care didn’t matter has had a change of heart. That is if you count a typically dismissive response to a customer survey and a sop to share holders concerns as a change of heart. Michael O’Leary boss of Ryanair has for a decade revelled in his reputation as the abrasive and opinionated Mr Nasty of the air line business who not only beats the big boys he does it by...
Gweld mwy