Former Member 8 Years yn ôl Understanding your intranet in terms of management best practice is something that I have a long standing interest. What I have come to realise is that the starting point is identifying what level on the engagement circle (or ladder) does your intranet meet and where would you like it to be. The engagement circle is Inform>Consult>Involve>Collaborate>Empower (see http://c.ymcdn.com/sites/www.iap2.org/resource/resmgr/imported/Inno_Techniques%20Manual.pdf) or ladder (see http://www.gov.scot/Publications/2013/10/1304/5) - many Intranets are just on the first stage of staff engagement. Understanding the gap is essential in identifying what an Intranet can really achieve and can help in making the business case for ensuring that the management of your Intranet is adequately resourced. 2 Reply as... Canslo