Designing Services: Scoping the Transaction
Crëwyd Gan:
Juliet Whitworth
Diweddarwyd ddiwethaf:
27 Rhag 2019
Guide
A guide to help service design by scoping out the transaction well at the start of the project. This is part of Design Community's work to ensure government services are designed to meet user needs, by sharing learning and experience.
Category:
Characteristics » Use of digital and technology
Change approach » Service focus
Change approach » Customer focus
Change approach » Joined up