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Performance management at Basildon Borough Council

Crëwyd Gan:  thumbnail Tim Adams
Diweddarwyd ddiwethaf: 14 Medi 2022
Case study

This case study explores how Basildon Borough Council developed a positive performance management culture based on transparency, ‘no blame’, and ownership of the process across all levels of the organisation.

Tagiau: lga performance performance monitoring performance management basildon
Category: Critical success factors » Leadership and management Characteristics » Role of the authority Characteristics » Role of the elected member Characteristics » Use of data and intelligence Change approach » Customer focus Change approach » Joined up