Resources - Transformation and Innovation Exchange

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Rhestrau chwilio DDL: GOV.UK Notify for council tax reminders
Developing a service where council tax customers can opt-in to a service that sends an SMS alert when payment is due or they have an appointment. These alerts contain a link to an online account...

Resource |

Gan: Guy Head |

Diweddarwyd ddiwethaf: 04 Maw 2024 |

Math: Case study

0; Online forms and automation in council tax
Purchasing and implementing APIs to automate council tax back-office processes, starting with change of address. This will enable full end-to-end online processing.

Resource |

Gan: Guy Head |

Diweddarwyd ddiwethaf: 04 Maw 2024 |

Math: Case study

0; Self-service delivers channel shift in revenues
These two councils aimed to integrate forms and back office systems to allow Revenues and Benefits customers to self-serve. This forms part of our Digital Channel Shift Programme.

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Gan: Guy Head |

Diweddarwyd ddiwethaf: 04 Maw 2024 |

Math: Case study

0; Suffolk Council Digital Transformation
Suffolk County Council launched Cassius, their county-wide digital care service in July 2021 delivered in partnership with Alcove and Rethink Partners. This was the culmination of several years of...

Resource |

Gan: Guy Head |

Diweddarwyd ddiwethaf: 04 Maw 2024 |

Math: Case study

0; Transformation network roundtable: Learnings and opportunities from hybrid working
Coming out of the pandemic many organisations were keen to harness the benefits of hybrid working, but were also acutely aware of the need to ensure workforce wellbeing. This roundtable reflects on...

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Gan: Guy Head |

Diweddarwyd ddiwethaf: 04 Maw 2024 |

Math: Case study

0; Engaging residents in new ways with 'We Walworth' – Southwark Council
Traditional forms of consultation were not proving effective at reaching the diverse communities of Walworth, an area of Southwark undergoing rapid change. Working with a range of stakeholders,...

Resource |

Gan: Guy Head |

Diweddarwyd ddiwethaf: 04 Maw 2024 |

Math: Case study

0; How Hull is using tech to help children experiencing a change of social worker
Hull City Council has taken a dynamic approach to use digital technology to increase learning and improve service provision for children and young people.

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Gan: Guy Head |

Diweddarwyd ddiwethaf: 04 Maw 2024 |

Math: Case study

0; London Bi-Borough: digital disruption and transformation in SEND services
The Royal Borough of Kensington and Chelsea, and Westminster City Council, known as London’s Bi-Borough, adopted a collaborative approach to drive transformation in 2018 with the ambition of being...

Resource |

Gan: Guy Head |

Diweddarwyd ddiwethaf: 04 Maw 2024 |

Math: Case study

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