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Resources - Transformation and Innovation Exchange
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Chatbots for channel shift: WasteBot
Newcastle has developed a bot that allows residents to apply for a permit to access household waste and recycling centres. This forms part of our Digital Channel Shift Programme.
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Case study
0
0
GOV.UK Notify for council tax reminders
Developing a service where council tax customers can opt-in to a service that sends an SMS alert when payment is due or they have an appointment. These alerts contain a link to an online account...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Case study
0
0
Online forms and automation in council tax
Purchasing and implementing APIs to automate council tax back-office processes, starting with change of address. This will enable full end-to-end online processing.
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Case study
0
0
Self-service delivers channel shift in revenues
These two councils aimed to integrate forms and back office systems to allow Revenues and Benefits customers to self-serve. This forms part of our Digital Channel Shift Programme.
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Case study
0
0
Suffolk Council Digital Transformation
Suffolk County Council launched Cassius, their county-wide digital care service in July 2021 delivered in partnership with Alcove and Rethink Partners. This was the culmination of several years of...
Resource
|
Gan:
Guy Head
|
Diweddarwyd ddiwethaf:
04 Mawrth 2024
|
Type:
Case study
0
0
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