Resources - Transformation and Innovation Exchange

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Rhestrau chwilio DDL: LGA Transformation Capacity Framework
The Transformation Capability Framework has been created with councils, for councils. It sets out ‘what good looks like’ so that councils can make sure they have the capabilities they need in place...

Resource |

Gan: Guy Head |

Diweddarwyd ddiwethaf: 04 Maw 2024 |

Math: Tool

0; Gloucestershire transforms access to archives
A project at Gloucestershire Archives allowing customers to register online for access to the research room and to order documents. This forms part of our Digital Channel Shift Programme.

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Gan: Guy Head |

Diweddarwyd ddiwethaf: 04 Maw 2024 |

Math: Case study

0; Self-service taxi licensing in Calderdale
Redesigning the taxi licensing service for delivery online. Users will be able to access licence holder records through the MyCalderdale customer account. This forms part of our Digital Channel...

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Gan: Guy Head |

Diweddarwyd ddiwethaf: 04 Maw 2024 |

Math: Case study

0; Chatbots for channel shift: WasteBot
Newcastle has developed a bot that allows residents to apply for a permit to access household waste and recycling centres. This forms part of our Digital Channel Shift Programme.

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Gan: Guy Head |

Diweddarwyd ddiwethaf: 04 Maw 2024 |

Math: Case study

0; GOV.UK Notify for council tax reminders
Developing a service where council tax customers can opt-in to a service that sends an SMS alert when payment is due or they have an appointment. These alerts contain a link to an online account...

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Gan: Guy Head |

Diweddarwyd ddiwethaf: 04 Maw 2024 |

Math: Case study

0; Online forms and automation in council tax
Purchasing and implementing APIs to automate council tax back-office processes, starting with change of address. This will enable full end-to-end online processing.

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Gan: Guy Head |

Diweddarwyd ddiwethaf: 04 Maw 2024 |

Math: Case study

0; Self-service delivers channel shift in revenues
These two councils aimed to integrate forms and back office systems to allow Revenues and Benefits customers to self-serve. This forms part of our Digital Channel Shift Programme.

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Gan: Guy Head |

Diweddarwyd ddiwethaf: 04 Maw 2024 |

Math: Case study

0; Suffolk Council Digital Transformation
Suffolk County Council launched Cassius, their county-wide digital care service in July 2021 delivered in partnership with Alcove and Rethink Partners. This was the culmination of several years of...

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Gan: Guy Head |

Diweddarwyd ddiwethaf: 04 Maw 2024 |

Math: Case study

0; Transformation network roundtable: Learnings and opportunities from hybrid working
Coming out of the pandemic many organisations were keen to harness the benefits of hybrid working, but were also acutely aware of the need to ensure workforce wellbeing. This roundtable reflects on...

Resource |

Gan: Guy Head |

Diweddarwyd ddiwethaf: 04 Maw 2024 |

Math: Case study

0; Engaging residents in new ways with 'We Walworth' – Southwark Council
Traditional forms of consultation were not proving effective at reaching the diverse communities of Walworth, an area of Southwark undergoing rapid change. Working with a range of stakeholders,...

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Gan: Guy Head |

Diweddarwyd ddiwethaf: 04 Maw 2024 |

Math: Case study

0; How Hull is using tech to help children experiencing a change of social worker
Hull City Council has taken a dynamic approach to use digital technology to increase learning and improve service provision for children and young people.

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Gan: Guy Head |

Diweddarwyd ddiwethaf: 04 Maw 2024 |

Math: Case study

0; London Bi-Borough: digital disruption and transformation in SEND services
The Royal Borough of Kensington and Chelsea, and Westminster City Council, known as London’s Bi-Borough, adopted a collaborative approach to drive transformation in 2018 with the ambition of being...

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Gan: Guy Head |

Diweddarwyd ddiwethaf: 04 Maw 2024 |

Math: Case study

0; Surrey County Council: Actively directing support to those who need it most
Surrey County Council has been utilising the strength of the voluntary, community and faith sector to reach those communities that are most in need of extra support.

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Gan: Guy Head |

Diweddarwyd ddiwethaf: 04 Maw 2024 |

Math: Case study

0; Ashfield District Council: The Decision-Making Accountability (DMA) review
A big challenge facing Ashfield District Council was prioritising key projects and change, one of which included focusing on the strategic direction of the council and ensuring that the right...

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Gan: Guy Head |

Diweddarwyd ddiwethaf: 04 Maw 2024 |

Math: Guide

0; Nottingham City Council: Create the right environment and support staff
Following a non-statutory review, Nottingham City Council has embarked on significant improvement and transformation plans, with the appointment of an improvement and assurance board, but Director...

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Gan: Guy Head |

Diweddarwyd ddiwethaf: 04 Maw 2024 |

Math: Case study

0; Strategic recruitment: Dorset Council’s innovative approach to increasing recruitment reach and effectiveness
Dorset Council has begun a transformation of our recruitment. Our aim was to improve candidate connections, foster inclusivity, embrace technology and use data-driven decision making. This...

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Gan: Guy Head |

Diweddarwyd ddiwethaf: 04 Maw 2024 |

Math: Case study

1; Bath and North East Somerset Council: Digital Transformation - supporting hospital discharge through a shared referral management system, a partnership between acute care and community services
A digital solution designed to assist a two-way conversation between hospital staff and patients to assist discharge. A simple online referral form helps patients put in place the support they...

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Gan: Guy Head |

Diweddarwyd ddiwethaf: 04 Maw 2024 |

Math: Case study

0; LGA Transformation Case Studies
Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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Gan: Guy Head |

Diweddarwyd ddiwethaf: 04 Maw 2024 |

Math: Case study

0; Introduction to Digital Transformation course
Significant content - 18 hours to complete. Includes: overview of Digi transformation, tech trends (computing and visual, connectivity, AI) and the product life cycle - split over 5 modules....

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Gan: Guy Head |

Diweddarwyd ddiwethaf: 04 Maw 2024 |

Math: Training

0; Transformation Toolkit - Getting Started
This document provides a starting point for transformaiton programmes. It asks useful questions and allows users to input responses and build their thoughts. It is also a bit of a demo...

Resource |

Gan: Guy Head |

Diweddarwyd ddiwethaf: 04 Maw 2024 |

Math: Tool

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