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How far should a local authority go to get what it's owed?
Not everyone pays their bills. A local authority has a duty to ensure public money is properly managed and this means chasseing up those who don’t pay their council tax, their rent or...
Par:
Blair McPherson
Dernière mise à jour:
03 mai 2012
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Involving people to get their input to groups and partnerships
A familiar, difficult and critical issue came up at our Healthwatch development group recently. Basically: 'it's great having all you people round the table – we've accepted any offers...
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Adrian Barker
Dernière mise à jour:
24 avr. 2012
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New stuff to play with
Well it seems only a blink of an eye since I wrote the last post but so much has happened. There's been lots of social and messaging functions added to the platform and we finally delivered...
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Michael MacAuley
Dernière mise à jour:
24 avr. 2012
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Headhunters,Beauty parades and Trial by Sherry
My personal experience is that the process of filling senior management posts is complex and drawn out over several days. Is this the best way to get the right person for the top...
Par:
Blair McPherson
Dernière mise à jour:
25 avr. 2012
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Does transparency of data need comparability?
The National Audit Office have released today a report on data transparency. I think they have slightly misunderstood the nature of transparency when it comes to discuss local government (see...
Par:
Neil Wholey
Dernière mise à jour:
19 avr. 2012
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Updated Local Councils' Innovation Framework available now
A new version of the Local Council’s Innovation Framework is now available. It has been updated in response to the sector consultation. Chief executives, or other senior managers, can use the...
Par:
Joan Munro
Dernière mise à jour:
15 avr. 2013
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Relax don't do it
Relaxed about the budget, relaxed about the restructuring, relaxed about the prospects of the service being outsourced we may have got it wrong about all those stressed-out public sector...
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Blair McPherson
Dernière mise à jour:
25 avr. 2012
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The only reward for hard work is more work
When you read that statement did you think, yes, the more I do the more they give me to do? As a manager it is very tempting to pile on the work to someone you know will do a good job as...
Par:
Blair McPherson
Dernière mise à jour:
16 avr. 2012
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Recipe for success…how to cook up a day of public sector digital goodness
Serves: 16431+ Preparation time: as long as it takes Cooking time: a day or so Ingredients 60+ digi types (a high quality mix from 14 local authorities and 16 public...
Par:
Lesley Thomson
Dernière mise à jour:
14 avr. 2012
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Recipe for success…how to cook up a day of public sector digital goodness
Serves: 16431+ Preparation time: as long as it takes Cooking time: a day or so Ingredients 60+ digi types (a high quality mix from 14 local authorities and 16 public...
Par:
Lesley Thomson
Dernière mise à jour:
14 avr. 2012
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Ricky Gervais a legitimate target?
Ricky Gervais a legitimate target? It‘s always risky getting up to go to the bar or toilet during a stand up comics routine especially if you are on the front row. So I suppose I should have...
Par:
Blair McPherson
Dernière mise à jour:
13 avr. 2012
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The Secrets Google Analytics is Dying to Share
I came across a great article from Martha Iring. With more and more people just starting to use Google Analytics to view metrics from the groups on the Knowledge Hub. This is...
Par:
Michael Norton
Dernière mise à jour:
05 avr. 2012
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The state of community management and much more
I thought I would try out Scoopit as a way to content curate regarding online facilitation. This is my first attempt. I hope you can see it.
Par:
Michael Norton
Dernière mise à jour:
04 avr. 2012
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What we did in March
Ah, year end; that mythical time when finance people get shirty, business plans get spewed out, and everyone desperately waits to see how much budget they’ll be allocated for the next FY. Or...
Par:
Chris Williams
Dernière mise à jour:
04 avr. 2012
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KM mini-interviews with Edward Rogers (CKO Of NASA)
I picked this up via David Gurteen who mentioned that Ankur Makhija of eClerx Services have recently uploaded a few more KM mini-interviews to their YouTube channel. The latest are...
Par:
Michael Norton
Dernière mise à jour:
02 avr. 2012
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Mea culpa
Well, what's done is done is done. Migration of all content and people from Communities of Practice is finished. We have migrated some 1,000+ communities and 100,000 user accounts. CoP...
Par:
Michael MacAuley
Dernière mise à jour:
01 avr. 2012
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Youth Work degree at Napier University
Dear colleagues, Napier university are recruiting for their work based youth work degree programme. This course offers a flexible, practice based and Scottish policy context route to...
Par:
Gavin Crosby
Dernière mise à jour:
27 mars 2012
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Yes we do talk about you
My colleague on the senior management team seemed surprised even shocked. “Do you mean to say you talk about me and members of my team in your meetings? As if this was...
Par:
Blair McPherson
Dernière mise à jour:
22 mars 2012
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Penn Resilience Programme Teacher Training
2013 – 24th, 25th, 26th June and the 1st and 2nd July (all 5 days must be attended) 09:00 – 17:00 Hertfordshire Development Centre, Robertson House, Stevenage The PRP is a...
Par:
Lucy Bailey
Dernière mise à jour:
20 mars 2013
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Six Risks of Not Having Community Facilitators
This is a great blog post from Rachel Happe from Community Roundtable, That I thought would be great to share Community management is one of those things that, when working...
Par:
Michael Norton
Dernière mise à jour:
09 mars 2012
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It 'aint what you do it's the way that you do it
Migration, migration, migration! Eat, sleep, drink migration... Guess what my days are filled with? Right now, every waking hour is filled with migration of communities to Knowledge...
Par:
Michael MacAuley
Dernière mise à jour:
02 mars 2012
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What we did in February
You may have noticed that this blog has moved from its traditional place on the Community Safety CoP to our new home on the Knowledge Hub – and the CoP itself will be following suit by...
Par:
Chris Williams
Dernière mise à jour:
01 mars 2012
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Does Your Community Manager Deserve an Oscar?
On Sunday night (if you stayed up that late or got up that early) you would have seen the Oscars. Michael Hahn wrote a great little blog, looking at the idea of Oscars for Community...
Par:
Michael Norton
Dernière mise à jour:
28 févr. 2012
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Diversity is good for business or so I hear
Did you know that one of the reasons we were awarded the Olympic Games was our emphases on celebrating diversity? Adecco the recruitment sponsor for London 2112 has just completed a survey of...
Par:
Blair McPherson
Dernière mise à jour:
27 févr. 2012
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Cheating and Lying in the Public Sector
There was undoubtedly cheating and lying in the public sector before the performance management culture was so enthusiastically embraced but league tables, over ambitious targets, naming...
Par:
Blair McPherson
Dernière mise à jour:
23 févr. 2012
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Lights, camera, action!
It's been a dramatic week for us at Knowledge Hub central. We planned our first major conference outing, ran our first major online event and have throttled-up our migration schedule. ...
Par:
Michael MacAuley
Dernière mise à jour:
17 févr. 2012
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The Surprising Truth about What Community Members Really Want
What do members want? If you want to start a community (or improve an existing one), you might begin by asking members what they want. Members will say they want...
Par:
Michael Norton
Dernière mise à jour:
16 févr. 2012
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Psst...! Tell Sid...! (And anyone else you know!)
I wrote most of this blog a long time ago, but I've been wanting to update it and republish it for a while, as it feels relevant. If you've read the Knowledge Hub Team new year blog, you'll...
Par:
Liz Copeland
Dernière mise à jour:
20 janv. 2014
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CRM & Data Integration: the quest for a single view of the customer
Par:
Shelley Heckman
Dernière mise à jour:
15 févr. 2012
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Happy Belated Groundhog Day (or why community managers are gods)
This is a great post from Community Roundtable, which I missed on Groundhog Day, but still worth a mention When we think of the day to day and the year to year of what community management is,...
Par:
Michael Norton
Dernière mise à jour:
14 févr. 2012
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