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Theme parks go digital
As more and more services are designed to provide interactive experiences that you can control, it makes going places and doing things easier and quicker. You know what to expect and you can plan...
Blogue
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Par:
Dimple Rathod
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Dernière mise à jour:
03 sept. 2013
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What can we learn from Gordon Ramsay about employee engagement?
Gordon Ramsay’s reputation in the kitchen is that of a tyrant, someone who shouts, swears and is generally pretty unpleasant to his staff. Not necessarily conducive to good employee engagement...
Blogue
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Par:
Liz Copeland
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Dernière mise à jour:
03 sept. 2013
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From pool side to in at the deep end
So it's back to work. The return to work following the bank holiday weekend also signals the end of the holiday season so everyone's back and its heads down until Christmas. Why is it that once...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
28 août 2013
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Its got your name on it
The latest business model for the public sector to imitate involves the idea of personalisation. I am not talking about the current practise in social care where the individual is given the money...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
21 août 2013
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Bugs and batteries, what can you send?
If you have posted a parcel in the past few weeks the chances are you were asked what’s inside. The first time I was asked I thought the Clerk was being a bit nosey; in fact the...
Blogue
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Par:
Richard Overy
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Dernière mise à jour:
20 août 2013
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Innovation
Why is it that innovation happens in some places and not others? Is it about having the right strategic plan? Is it about a shared vision, a common set of priorities or is it to do with budgets?...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
16 août 2013
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Whose responsibility is employee communication anyway?
Today I stumbled across an interesting discussion on Twitter: #nzlead. Turns out it’s a tweet chat that happens every week on a Thursday, originating in New Zealand, but generating responses...
Blogue
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Par:
Liz Copeland
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Dernière mise à jour:
15 août 2013
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Triple jeopardy
The expression triple jeopardy was originally used to describe the additional risks of discrimination elderly black women faced due to their age ,race and gender. The new triple jeopardy...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
14 août 2013
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The greying of the workforce
Every large office used to have a Lillian, someone who was the guardian of the unofficial office history. She knew why the main conference room was called the ball room, she knew why the main...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
07 août 2013
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Helpful hints and handy tips
Everyone needs a little help sometimes. Learning how to get the best out of an online system can take time. But that is exactly why we’ve developed two new help centres to take the...
Blogue
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Par:
Knowledge Hub Team
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Dernière mise à jour:
05 août 2013
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LAQM Review Aug 2013
As you may be aware, Defra and the Scottish Government are currently consulting on the future of LAQM. Options range from 'business as usual' to scrapping LAQM altogether. To find...
Blogue
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Par:
Jo Barnes
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Dernière mise à jour:
02 août 2013
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A picture is worth a thousand words
I just looked up the provenance of the above well known phrase. Wikipedia tells me it "refers to the notion that a complex idea can be conveyed with just a single still image. It also aptly...
Blogue
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Par:
Liz Copeland
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Dernière mise à jour:
01 août 2013
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Why aren't we talking about it?
There hasn' t been the debate I expected about the current story line in Coronation street. I expected negative comment, claims of political correctness forced down the throats of viewers by out...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
27 juil. 2013
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Knowledge Hub Infographic
Our first attempt at creating an infographic to explain a little more about the Knowledge Hub. Any suggestions for improvement will be greatly appreciated.
Blogue
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Par:
Knowledge Hub Team
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Dernière mise à jour:
22 juil. 2013
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More Midsomer Murders than Vicar of Dibley
The last meeting was the one to have been at. Threats and abuse were exchanged between members of the public and councillors, the chair was repeatedly called a liar by a councillor, members of...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
11 juil. 2013
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Co-production - the solution to all your problems?
What are you trying to achieve? Saving money, better commissioning, transformational change, effective community engagement, making a mark in your organisation, or just trying to do some...
Blogue
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Par:
Adrian Barker
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Dernière mise à jour:
08 juil. 2013
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Alphabet soup and other stories
A couple of weeks ago, I was lucky enough to attend a storytelling workshop that included a talk from Shawn Callahan, Founder of Anecdote, a company that uses the power of stories to help change...
Blogue
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Par:
Liz Copeland
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Dernière mise à jour:
08 juil. 2013
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‘Open for business' – a vision for local regulation
Economic growth is a key priority for every council in the country and every single day councils are working with businesses in their area to provide practical support and cut...
Blogue
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Par:
Ian Leete
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Dernière mise à jour:
05 juil. 2013
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‘Open for business' – a vision for local regulation
Economic growth is a key priority for every council in the country and every single day councils are working with businesses in their area to provide practical support and cut...
Blogue
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Par:
Ian Leete
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Dernière mise à jour:
05 juil. 2013
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What happens when you cut a coucils budget by 50%
Has the Government thought this through? What happens when councils can’t pay the bills for services they have entered into long term contracts for? No one really knows what will happen when...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
01 juil. 2013
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Response to the Knowledge Hub Consultation
The following represents the considered views and outcomes from a meeting of "friends of KHub", consisting members from the original KHub Advisory Group, plus guests and observers, and is in...
Blogue
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Par:
Stephen Dale
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Dernière mise à jour:
14 juin 2013
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The powerful v the courageous
It’s not always about corruption in high places, MI5 agents who expose government cover ups or executives who uncover big businesses links with the mafia. In the public sector things tend to be...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
12 juin 2013
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Lend me your watch and I'll tell you the time
The full page advert in the Guardian was headed The end of consultancy.” When business gets stuck it calls for help. It comes in the shape of fat reports that end up mostly unread, largely...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
11 juin 2013
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Back ward step on fair pay
It is 45 years since women at the Ford Dagenham car plant went on strike for fair pay. The sewing machinists were angry at being treated as unskilled workers. Their grievance exposed the...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
07 juin 2013
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What we don't need is irresponsible leadership
Being ethical and socially responsible is all part of the public sector ethos – but is the business world corrupting the public sector just when business ethics and the role of extravagantly...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
06 juin 2013
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Her comes the consolidator
After the transformation bulldozer the public sector needs a different approach to get the best out of its people. The NHS needs transformers if it is to be transformed. The civil service...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
31 mai 2013
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Am I being paranoid
I think the chief executive is trying to get rid of me. He didn’t appoint me he inherited me. We have very different management styles I am a people person he is excellent at reading the...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
30 mai 2013
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Fast diet for managers
The Fast Diet for managers is about losing £s. This would make a good title for a future article. Or is it a good title for lots of articles I have already written on slimmer management...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
28 mai 2013
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I welcome the advice I just don't understand it
M*A*S*H famously lasted longer than the Korean War that it was set in. In the final episode Captain Hawkeye has collapsed mentally under the pressure of war. A top army psychiatrist encourages...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
22 mai 2013
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Important meetings or meetings of important people
The relationship between meetings and effective management is unproven. So why are organisations so wedded to them and why despite our lack of enthusiasm do we continue to view them as necessary?...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
20 mai 2013
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How I learned to love the LGSL
Last week I wrote about why we're developing two websites; one for council services, the other for information. Because we're writing new guidelines for content and changing the model we use for...
Blogue
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Par:
Phil Rumens
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Dernière mise à jour:
18 mai 2013
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The Naught book list
I wrote an article entitled “50 Shades of management”, a clear reference to the bestselling book of a similar title. I aimed to catch the eye of the casual reader and get a few more hits. At the...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
17 mai 2013
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Win ,lose or draw
The local elections have come and gone but win, lose or draw does it really matter to local government officers? After all, it is central government that makes the polices and controls the purse...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
14 mai 2013
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Doing digital differently
Yesterday I was lucky enough to hear both Paul MacKay of Nesta and Dominic Campbell the founder of FutureGov speak at the LocalGov Digital Steering Group. Part of the discussion focused around a...
Blogue
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Par:
Phil Rumens
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Dernière mise à jour:
13 mai 2013
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Composite Liveability Measure — compare and contrast the prosperity, liveability and sustainability of places
The Composite Liveability Measure is designed to objectively evaluate the prosperity, liveability and sustainability of a particular place. It is sophisticated enough to illustrate just why one...
Blogue
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Par:
Si Chun Lam
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Dernière mise à jour:
21 janv. 2014
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Presenting performance to the public — Laria Annual Conference 2013
I'm co-presenting a workshop on how Coventry City Council is presenting performance information to the public at the Laria Annual Conference 2013 on Monday, 13th May at 1pm. If you have...
Blogue
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Par:
Si Chun Lam
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Dernière mise à jour:
21 janv. 2014
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What's the purpose of this website?
Marc Snaith recently started a thread on the kHub about website redesign which is timely for me as today we formally launched a project to develop two new websites tasked with delivering digital...
Blogue
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Par:
Phil Rumens
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Dernière mise à jour:
09 mai 2013
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Volatile, uncertain, complex and ambiguous
VUCA is a term first used by the US military to express their view of the world. It was adopted by the US Government and business community after 7/11. The term is now widely used by leaders of...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
07 mai 2013
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Social Policing as Peer Review
I recently had pause for thought on one of the great successes on Khub and it’s an aspect of peer regulation we rarely think about. This is most likely because it is so effective we don’t even...
Blogue
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Par:
Michael MacAuley
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Dernière mise à jour:
02 mai 2013
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Demise,right size and synergy related head count adjustment
There is a saying that the truth is the first casualty of war. Well when it comes to bad news the first casualty seems to be the English language. As of last week organisations no longer make...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
30 avr. 2013
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Less support for managers
The back ground grumbling has turned into out spoken criticism about the reduced support to managers. A slight of hand by which it is claimed savings have been made without cutting front-line...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
30 avr. 2013
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Powered by esd – I’m a belieber
The prize for best web app at the Building apps for local communities hackathon went to Team Bieber for their Clouds over London app, using esd-toolkit’s Application Profile Interface...
Blogue
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Par:
Mike Thacker
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Dernière mise à jour:
29 avr. 2013
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Powered by esd – I’m a belieber
The prize for best web app at the Building apps for local communities hackathon went to Team Bieber for their Clouds over London app, using esd-toolkit’s Application Profile Interface...
Blogue
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Par:
Mike Thacker
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Dernière mise à jour:
29 avr. 2013
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A consolidated and flexible licensing system
It sounds simple enough. The UK Parliament tends to produce lots of silo legislation that deals with a particular issue of the time. This makes sense as it allows a rapid response to a problem,...
Blogue
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Par:
Ian Leete
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Dernière mise à jour:
29 avr. 2013
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The Rooney Rule
The Rooney Rule doesn’t say if Wayne Rooney scores England will win in fact it is nothing to do with the Manchester United footballer. The Rooney Rule comes from American football it requires...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
24 avr. 2013
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Watch what you say
Saying the wrong thing isn’t always a bad thing. If you want to engage with people from hard to reach groups you need to have an understanding of how they see the world. It helps if you share...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
20 avr. 2013
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Staying in touch with your staff
“Senior managers are so removed they need a telescope to see the front line”. So why are senior managers in most organisations considered out of touch and what can they do about it? See article...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
20 avr. 2013
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Catch 22
This week’s featured publication is The Grocer, you know why. Milo Minderbinder buys eggs for seven cents and sells them for five cents. Clearly this is good for the customer and good for the...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
17 avr. 2013
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Free conference on creativity at City University 13th May
City University's Centre for Creativity is running a free conference on Monday 13th May. You can sign up for particular sessions, or come for the whole day. Speakers include Geoff...
Blogue
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Par:
Joan Munro
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Dernière mise à jour:
15 avr. 2013
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Mr Angry has got me all wrong
Morrissey and other members of the band the Smiths told journalists they were very unhappy that the Prime Minister had chosen one of their songs for his desert island disks. You can see their...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
12 avr. 2013
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They want me to apply for my own job
The Civil Service are doing it, Local Authorities have done it and the NHS will be doing it. Public sector organisations are cutting the size of the workforce by reducing the head count at each...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
08 avr. 2013
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You can call me Blair
Are first names just for friends? It used to be that someone would ask you if they could call you by your first name. Now everyone seems to automatically assume they can be on first name terms....
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
04 avr. 2013
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Measles, the Media and the Dunning-Kruger Effect
In the last few weeks we have seen serious outbreaks of a potentially fatal, vaccine preventable disease in South Wales the North West and the North East and it looks like 2012’s record number of...
Blogue
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Par:
Sean Derrig
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Dernière mise à jour:
05 avr. 2013
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The Great KHub Bake-off
As a keen baker, I found myself enthralled by the most recent series of the Great British Bake-off. In case you’ve never seen it, it’s an amateur baking competition judged by the great Mary Berry...
Blogue
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Par:
Liz Copeland
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Dernière mise à jour:
02 avr. 2013
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Eyes wide shut
The restaurants are full. There are no spaces in the car park. The cinema is packed out and they’re queuing out the door at Nanado’s. I don’t see any evidence of people being hard up. The...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
02 avr. 2013
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Railways in the 60's, Libraries today,Hospitals tomorrow
50 years ago Dr Beeching reshaped our railways which meant shrinking them. Making cuts to save money, in the belief that they had had their day, were no longer needed and that people...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
27 mars 2013
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Counci's bin survey; Asks "Are you gay?"
Managers have only themselves to blame for being ridiculed in the national press after putting sexual orientation in a questionnaire asking people how they dispose of their rubbish. A council...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
25 mars 2013
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Managerialism
The academics may consider it a neutral expression but doctors, nurses, social workers and teachers use it as a term of abuse. It stands for people the professionals consider detached from...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
22 mars 2013
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Changes afoot!
Just a quick note to let you know that we will be changing the styling of notifications from Khub this evening so you may notice a change tomorrow. It applies to all system notifications. We hope...
Blogue
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Par:
Michael MacAuley
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Dernière mise à jour:
21 mars 2013
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Developing Healthy Minds in Teenagers
Currently recruiting schools to the project. We are confident that enabling students to develop a healthy mind will lead to better grades in school and more rounded citizens out of and beyond...
Blogue
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Par:
Lucy Bailey
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Dernière mise à jour:
20 mars 2013
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The Gravy Train
“You don’t know what you’re doing” they chant from the terraces and it would appear many of those in Government and on the boards of NHS trusts agree. Why else would they make such expensive use...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
19 mars 2013
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Translating the local to the national: Forums for Regulatory Services
Sector-led improvement is gathering momentum. A lot has happened since the LGA published 'Taking the lead' in February 2011. Councils are embracing sector led improvement with real commitment –...
Blogue
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Par:
Ian Leete
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Dernière mise à jour:
18 mars 2013
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Death is easy. Local Government is hard
This morning Brian Jarman told BBC’s Today programme that the data indicates 20,000 hospital deaths could have been avoided over the past ten years if we’d acted on what the data is...
Blogue
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Par:
Mike Thacker
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Dernière mise à jour:
16 mars 2013
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Is it because we're not funny? ... a blog for international women's day
I 'm a woman who started out on the front foot. I went to an all girls' school and was one of the few women on my maths degree course - because as the theory goes, there were no boys in...
Blogue
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Par:
Sarah Jennings
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Dernière mise à jour:
08 mars 2013
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How to be successful at interview
We were in a hotel bar the night before the interview, me, the three other shortlisted candidates and the recruitment consultant. This very experience former director who was advising the...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
08 mars 2013
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LACEF Conferences
Or how we began networking best practices for local authority debt collection... In the beginning LACEF (or rather the inhouse bailiff network as it was originally called) was an idea to...
Blogue
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Par:
Barrie Minney
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Dernière mise à jour:
11 mars 2013
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WWW… That’s Wonderful Women Worldwide
In honour of International Women’s Day tomorrow, I wanted to dedicate a blog to all the wonderful women I know. And I know quite a lot… I have to start with people who have nurtured, influenced...
Blogue
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Par:
Liz Copeland
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Dernière mise à jour:
07 mars 2013
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WWW… That’s Wonderful Women Worldwide
In honour of International Women’s Day tomorrow, I wanted to dedicate a blog to all the wonderful women I know. And I know quite a lot… I have to start with people who have nurtured, influenced...
Blogue
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Par:
Liz Copeland
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Dernière mise à jour:
07 mars 2013
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Interim managers have they had their day?
The imperitive for restructuring, downsizing or merging be it local councils or NHS Trusts looked like a boost for the careers of interim managers. After all if you are thinking of doing away...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
07 mars 2013
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LARIA Research Impact Awards Launched - Enter now
How will you make a difference in 2013? That is a question we are asking all our members and the broader research, intelligence and policy community. This will be a key theme running through...
Blogue
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Par:
Neil Wholey
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Dernière mise à jour:
06 mars 2013
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Taking one for the Team
High performing teams are characterized by the sharing of responsibility, actively supporting and occasionally taking it in turns to lead. Team members are not only good at their job they...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
06 mars 2013
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Slaying the scary monsters of community engagement
Once upon a time, a long time ago, when the kingdom was plagued with giants and monsters and wicked issues, a wise prince went out and talked to the townsfolk to work out what to do. And...
Blogue
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Par:
Adrian Barker
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Dernière mise à jour:
27 févr. 2013
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What the Banks could learn from the Public Sector
If they're not too arrogant to think that the public sector could ever teach them anything about business; if the new chief executive of the Royal Bank of Scotland means what he says about...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
27 févr. 2013
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Leaner and greener health and social care
This is my guest blog for LGiU (posted 25th February 2013) in which I set out the contribution of local authorities in general and social care in particular to sustainable health and wellbeing....
Blogue
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Par:
Catherine Max
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Dernière mise à jour:
26 févr. 2013
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Return of Self-Evaluation Forms (SEFs) and a date for your diary.
Many thanks everyone for returning your SEFs last month. Over the past month the SEFs have been read, discussed, moderated and collated to develop a sound understanding of...
Blogue
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Par:
James Hempsall OBE
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Dernière mise à jour:
25 févr. 2013
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