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Blogue
You’re getting sacked in the morning
It’s a chant beloved by opposition supporters to taunt rival managers during a bad run of results. It’s even worse if your own supporters join in. Real Madrid supports traditionally wave a white...
Par:
Blair McPherson
Dernière mise à jour:
07 avr. 2024
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Resenteeism
Not every one is lucky enough to love their job but it can’t be good for an organisation to have significant numbers who hate it! Lack of job satisfaction, low morale, a stalled...
Par:
Blair McPherson
Dernière mise à jour:
06 avr. 2024
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What she did was wrong but was the punishment too harsh ?
Mavis had been a care worker in this large 60 bedded traditional residential care home for older people for years. She lived just round the corner. She was a middle aged woman with a family who had...
Par:
Blair McPherson
Dernière mise à jour:
04 avr. 2024
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“ Do you know how to land this ?”
Every air craft needs a pilot for take off and landing These are the difficult bits of flying. It’s the same with organisations the difficult bits are getting lift off, it requires a lot of...
Par:
Blair McPherson
Dernière mise à jour:
02 avr. 2024
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What story does Scotland's latest statistics on child protection tell?
The Scottish Government has this week (26 March 2024) published the annual child protection statistics for August 2022 to July 2023. While waiting for this year’s publication, a key question was...
Par:
Alexander McTier
Dernière mise à jour:
27 mars 2024
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Childrens Care and Protection Data Community for Scotland
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When management only pretend to care
There is delegation and then there is abdication. Some organisation refer all complaints made to the Chief Executive (CE) back down the line to the responsible manager. So the complainant can find...
Par:
Blair McPherson
Dernière mise à jour:
20 mars 2024
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Atamis
I am working in collaboration with two other public sector organisations to address current performance issues with the provider, Atamis. We are keen to understand if any other...
Par:
Amy Halkyard
Dernière mise à jour:
18 mars 2024
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Government Commercial Function (GCF)
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Odd , unusual and often bizarre behaviour by managers
You have heard the story about the famous Rock band who’s manager placed a rider in the band’s contract that they be provided with a a bowl of M & N’s in their dressing room but with no...
Par:
Blair McPherson
Dernière mise à jour:
17 mars 2024
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Naked person on the bus
It’s apparently a surprisingly common occurrence for London Transport. The unusual may not be a surprise even so there is a big difference between identifying the fridge thief and catching the...
Par:
Blair McPherson
Dernière mise à jour:
12 mars 2024
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The difference between courteous and helpful
My recent experience of trying to resolve a problem as a customer has made me realise that the people at the other end of the phone don’t understand the difference between courteous and helpful....
Par:
Blair McPherson
Dernière mise à jour:
07 mars 2024
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