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Blogue
The Surprising Truth about What Community Members Really Want
What do members want? If you want to start a community (or improve an existing one), you might begin by asking members what they want. Members will say they want...
Par:
Michael Norton
Dernière mise à jour:
16 févr. 2012
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Psst...! Tell Sid...! (And anyone else you know!)
I wrote most of this blog a long time ago, but I've been wanting to update it and republish it for a while, as it feels relevant. If you've read the Knowledge Hub Team new year blog, you'll...
Par:
Liz Copeland
Dernière mise à jour:
20 janv. 2014
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CRM & Data Integration: the quest for a single view of the customer
Par:
Shelley Heckman
Dernière mise à jour:
15 févr. 2012
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Happy Belated Groundhog Day (or why community managers are gods)
This is a great post from Community Roundtable, which I missed on Groundhog Day, but still worth a mention When we think of the day to day and the year to year of what community management is,...
Par:
Michael Norton
Dernière mise à jour:
14 févr. 2012
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We are too busy
NHS managers are too busy to address staff health at work. So said the headline in the Health Service Journal (HSJ). The report on the launch of the Healthcare Management unit code of conduct...
Par:
Blair McPherson
Dernière mise à jour:
23 févr. 2012
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How to manage the members
Working in local government at a senior level involves working hand in glove with local councillors or elected members as officers most commonly refer to them. Effective chief executives and...
Par:
Blair McPherson
Dernière mise à jour:
23 févr. 2012
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Is your plate healthy?
At Telford & Wrekin Council we are in the middle of a consulation on Shaping Places - Telford and Wrekin's Future which will eventually replace the existing Core Strategy and...
Par:
Richard Overy
Dernière mise à jour:
11 févr. 2012
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Is it alright for a man to wear black eyeliner to work?
I was at a senior manager’s question and answer session at the end of a two day staff equality and diversity awareness course. I didn’t see it coming but I know the sound of a bear trap snapping...
Par:
Blair McPherson
Dernière mise à jour:
10 févr. 2012
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Are Internal comms teams still split over value of social media?
Back in 2010 Melcom produced a survey of communications practitioners that revealed the level of social media expertise in the profession as poor – with around half unconvinced of...
Par:
Michael Norton
Dernière mise à jour:
10 févr. 2012
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How productive is hot desking?
I was pleased to learn that my colleagues and I will be moving from Darby house in Telford Town Centre to the new civic buildings in my home town of Wellington. The new offices are attached to...
Par:
Richard Overy
Dernière mise à jour:
12 mai 2014
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Who Pays Your Wages?
The notorious £1m bonus of RBS boss, Stephen Hester, was being defended on Radio 4 on Friday. I'm not going to have a go at the interviewee (Christopher Wheeler, an analyst at...
Par:
Adrian Barker
Dernière mise à jour:
30 janv. 2012
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The value of meetings
Whether you like or loathe meetings they are part of our working lives, the effectiveness and value of these meetings can vary and will depend on a number of factors some of which are...
Par:
Richard Overy
Dernière mise à jour:
31 janv. 2012
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Management consultancy v Management development
Successive Governments shake ups of the public sector, the fashion for adopting private sector ways and the tendency to name and shame led to years of plenty for management consultants. The pace...
Par:
Blair McPherson
Dernière mise à jour:
27 févr. 2012
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If staff morale is at an all time low you know you are doing something right
Who would make such a provocative statement? The bullish minister for local government, the no nonsense leader of the council, the over confident and ruthlessly ambitious chief executive? It is...
Par:
Blair McPherson
Dernière mise à jour:
27 févr. 2012
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Where you born to be an online community facilitator?
After extensive and scientific research I can now tell you the years and months that will make you a great facilitator. But first a bit of background to this ground breaking research. The...
Par:
Michael Norton
Dernière mise à jour:
02 févr. 2012
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Has your Online Community got a cold?
Everyone seems to be going down with a cold at the moment where I work. But what happens when your community gets a cold? What are the symptoms and what are the remedies? ...
Par:
Michael Norton
Dernière mise à jour:
02 févr. 2012
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Pay up, save thousands, avoid the bad publicity
Pay up, save thousands and avoid the bad publicity that’s the standard advice when faced with a claim for constructive dismissal on the grounds of racial discrimination. I am sure that was the...
Par:
Blair McPherson
Dernière mise à jour:
27 févr. 2012
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There are many ways to get rid of a Director
You don’t have to wait till the budget is over spent, the savings not delivered, a critical inspection report, performance targets missed or a negative and highly personalised local media...
Par:
Blair McPherson
Dernière mise à jour:
27 févr. 2012
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National Map of Shared Services
The Local Government Association have used Googlemaps to visualise shared services throughout England as shown in the map below. Although shared services may not be suitable for every...
Par:
Richard Overy
Dernière mise à jour:
26 janv. 2012
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Racism in the office and in the staff room
We don’t have a problem with racism here. I am not a racist nor are my colleagues. I don’t believe our staff are racist and I don’t believe our managers deliberately discriminate against people....
Par:
Blair McPherson
Dernière mise à jour:
27 févr. 2012
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2012 the year for UnLearning management
It is very clear now that the changes taking place in the public sector will make it a very different place to work. For staff there are unwelcome changes in job security, pay and pensions. For...
Par:
Blair McPherson
Dernière mise à jour:
27 févr. 2012
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Why do you keep banging on about Equality and Diversity?
We live in a modern world so I was not surprised to be contacted by a student through Face Book. She was doing a presentation and referring to an article I had written on Equality and Diversity...
Par:
Blair McPherson
Dernière mise à jour:
27 févr. 2012
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Who are you calling a racist?
Stephen Lawrence was attacked because he was black. Eighteen years after his murder two of his killers have been sentenced to life in prison. His murder and the inquiry that followed not only...
Par:
Blair McPherson
Dernière mise à jour:
27 févr. 2012
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Can you make a racist remark and not be racist?
According to Manchester United footballer Patrice Evra you can make a racist remark and not be a racist. Was he just saying that the opponent who he accused of repeatedly racially abusing him was...
Par:
Blair McPherson
Dernière mise à jour:
27 févr. 2012
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How to maintain morale when the future is so bleak
The public sector is to foot the bill for economic recovery. The price to be paid in reduced take home pay and job losses will be felt by all those working in the public sector. The news paper...
Par:
Blair McPherson
Dernière mise à jour:
27 févr. 2012
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Managing gay men
This is a work in progress. An attempt to further the discussion on managing a diverse workforce. I am seeking comments and suggestions and I am not afraid of a little controversy. They...
Par:
Blair McPherson
Dernière mise à jour:
20 janv. 2015
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Casting out demons
You would not be surprised to be told that some people with mental health problems claim to hear voices and be possessed by demons. You might be a little surprised to be informed that the...
Par:
Blair McPherson
Dernière mise à jour:
19 déc. 2018
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Culture eats EQUALITY strategy for breakfast
Culture eats equality strategy for breakfast, well that’s my experience as a senior manager with lead responsibility for equality and diversity. So we shifted the focus away from policy,...
Par:
Blair McPherson
Dernière mise à jour:
20 janv. 2015
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Culture eats strategy for breakfast
We changed the policy .We introduced new procedures. We set targets and introduced monitoring arrangements. We developed a training programme. We provided senior management with regular...
Par:
Blair McPherson
Dernière mise à jour:
06 juil. 2020
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The Americans think they do it better
The Americans think they do it better, no surprise there, but would you be surprised if a European research team concluded that American firms were the best managed in the world? A group...
Par:
Blair McPherson
Dernière mise à jour:
18 juin 2020
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Praise for local government deputies
This article appeared in todays Guardian(Public leaders network) ttp://www.guardian.co.uk/public-leaders-network/2011/may/09/local-government-deputies-praise
Par:
Blair McPherson
Dernière mise à jour:
17 mai 2022
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Make them laugh
Make them laugh Whoever the audience, whatever the topic it helps if you can make them laugh. Humour can defuse a tense situation and it’s hard to stay angry if you’re smiling. People like...
Par:
Blair McPherson
Dernière mise à jour:
24 nov. 2021
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Bigging it Up
Am I lying or just overselling? Am I bigging it up? Making more of it than is justified? Am I making something routine and commonplace sound different and innovative? How...
Par:
Blair McPherson
Dernière mise à jour:
10 mars 2017
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Are you gay? Do you have a disability? What is your religion? Equal opportunity monitoring.
Equal opportunity monitoring. Most organisations don’t know how many disabled people they employ, how many gay people work for them or which faiths make up the staff group. All they...
Par:
Blair McPherson
Dernière mise à jour:
20 janv. 2015
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Mentoring as a way of developing leadership skills
Mentoring as a way of developing leadership skills One very effective way for a manager to continue their development is to identify a mentor. A management mentor is a guide, someone with...
Par:
Blair McPherson
Dernière mise à jour:
19 déc. 2014
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Coaching and mentoring as a way of developing leadership skills
Coaching and mentoring as a way of developing leadership skills Employee surveys plus an analysis of harassment and bullying complaints revealed that many staff thought their manager had poor...
Par:
Blair McPherson
Dernière mise à jour:
19 déc. 2014
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Management in 100 words
Management in 100 words The England football manager claims he only needs 100 words of English to manage the team. On the understanding that like the England team your team understands the...
Par:
Blair McPherson
Dernière mise à jour:
18 déc. 2021
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Leaders expect to be criticised but...
How high your heels are, how often you change your hair style and how much your designer handbag cost are not the type of observations you expect to read about in a serious article about a...
Par:
Blair McPherson
Dernière mise à jour:
12 juin 2020
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Partnerships under fire
The President of the association of directors of adult social services (adass) had a go at hospital managers and the cheers could be heard across social services throughout the land. Richard Jones...
Par:
Blair McPherson
Dernière mise à jour:
10 mai 2024
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How many Chief Executives are truly indispensible?
The announcement that Steve Jobs is to step down as chief executive of Apple for health reasons had an immediate impact on share prices and has prompted discussion about whether it is good for...
Par:
Blair McPherson
Dernière mise à jour:
21 mars 2020
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Do you still use a cassette tape or phonograph?
Blog copied from CoP. This is my last blog post to Communities of Practice. The site will soon become obsolete (31st March 2012); I am sad that the CoP site is coming to an...
Par:
Richard Overy
Dernière mise à jour:
20 janv. 2012
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Will your Chinese Zodiac Sign make you a better online facilitator?
This is a bit of fun and a follow up to Will your Star Sign make you a better online facilitator? With it being Chinese New Year on the 23rd Jan I was wondering if the year of your birth would have...
Par:
Michael Norton
Dernière mise à jour:
20 janv. 2012
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Could you use your data more intelligently?
Use your data more effectively to yield insightful information that can help you better deliver your services. Our customer insight series provides the opportunity for you to learn from peers how...
Par:
Shelley Heckman
Dernière mise à jour:
18 janv. 2012
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Communities – The Day The World Stood Still
This is a great post by Phil Wride especially with wikipedia today. Rest assured this isn’t another Community Management post linking back to a film as some of my others have. This...
Par:
Michael Norton
Dernière mise à jour:
18 janv. 2012
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How will you say thank you next Monday
Don’t forget next Monday is Community Facilitator/Manager Appreciation Day Just in case you don’t know about it check it out on wikipedia ...
Par:
Michael Norton
Dernière mise à jour:
16 janv. 2012
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14 Days to go – Community Facilitator-Manager Appreciation Day
It's time for the THIRD annual CMAD on the 23rd of January. Wikipedia: http://en.wikipedia.org/wiki/Community_Manager_Appreciation_Day What to do? It's so easy: Thank your Community...
Par:
Michael Norton
Dernière mise à jour:
18 janv. 2012
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What does an online community facilitator actually do?
This is a question that gets asked a lot. For all those that are facilitating a Community of Practice you know that it is hard work. And that you have to be slightly mad to...
Par:
Michael Norton
Dernière mise à jour:
06 janv. 2012
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Cool Welsh Stats tool
I recently stubbled upon the Welsh Government National Strategic Indicators Viewer; a visualisation application which allows the user to compare data for Welsh local authorities in a map, chart or...
Par:
Richard Overy
Dernière mise à jour:
09 nov. 2011
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The power and peril of online communities
This is a great presentation from Rachel Happe of Community Round Table. Also if you get a chance subscripe to their great newsletter The Power and Peril of Online Communities ...
Par:
Michael Norton
Dernière mise à jour:
03 nov. 2011
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The single biggest reason why members leave a community...and what you can do about it
Another great post by Richard Millington over at Feverbee. I will be remembering this one. Have we made the group / community interesting? Richard say "It's not the...
Par:
Michael Norton
Dernière mise à jour:
27 oct. 2011
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