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Customer care New York style
Customer care New York style They say New York taxi drivers are the rudest in the world but customer care New York style is best illustrated by their breakfast dinners/experience. I've been...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
05 févr. 2013
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The trials of Heracles
The sixth trial of Heracles was to clean the Augean stables in one day which had years of built up filth which would take the average man ages to clean. However Heracles was not an average man....
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
01 févr. 2013
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Bigging yourself up
The job interview is not the occasion for false modesty, nor is your annual appraisal. These days it not enough to be good at your job you need to tell people just how good you are. Bigging...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
31 janv. 2013
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A brief history of time management
In the beginning there was time then time grow short so time management was invented. Prioritise- be clear about the difference between urgent and important and only do important ...
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Par:
Blair McPherson
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Dernière mise à jour:
29 janv. 2013
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Smarter and Harder is for Dummies
If someone tells you to work smarter not harder what are they saying about you? The work has increased by 20% but the staffing has been cut. We are not allowed to authorise over time. We...
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Par:
Blair McPherson
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Dernière mise à jour:
28 janv. 2013
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Thank you, for making me feel part of the community
Monday is Community Manager Appreciation Day Don’t forget to say thank you to your group facilitator? Would you like a nice simple card you could send them then we have a few for you...
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Par:
Michael Norton
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Dernière mise à jour:
25 janv. 2013
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Lessons in leadership from a master of disaster
You don’t always have to learn from the best. You can learn a lot from your own mistakes but it’s less painful to learn from someone else’s. So I am recommending lessons in leadership from a...
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Par:
Blair McPherson
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Dernière mise à jour:
24 janv. 2013
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You helped me find the right people to talk to
Only a few more days to go until Community Manager Appreciation Day Have you had a chance to say thank you to your group facilitator? If not we have a new thank you card which you...
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Par:
Michael Norton
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Dernière mise à jour:
24 janv. 2013
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When does the future become the present?
From Sarah Messenger, Head of Workforce at LGA Nothing endures but change, as they say. I could quote you wise lyrics from the likes of David Bowie and Bob Dylan about change but the truth is...
Blogue
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Par:
Luann Donald
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Dernière mise à jour:
11 févr. 2013
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Without you I wouldn't have found……
Community Manager Appreciation Day is just around the corner. So how will you say thank you to your group facilitator? We have a new thank you card, which maybe more appropriate ...
Blogue
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Par:
Michael Norton
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Dernière mise à jour:
23 janv. 2013
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Without you I wouldn't have found……
Community Manager Appreciation Day is just around the corner. So how will you say thank you to your group facilitator? We have a new thank you card, which maybe more appropriate ...
Blogue
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Par:
Michael Norton
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Dernière mise à jour:
23 janv. 2013
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Glasgow Gritting
Glasgow City Council in collaboration with IRISS have just released the Glasgow Gritting website http://gccgritting.iriss.org.uk Real-time tracking information from the council's fleet of...
Blogue
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Par:
Lesley Duff
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Dernière mise à jour:
21 janv. 2013
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The job's becoming undoable
Who said “the job’s becoming undoable”? Was it a nurse anticipating the criticism about to be levelled at their profession following the damming report that serious neglect exists across the...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
21 janv. 2013
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2-4-6-8 who do you appreciate?
In 2010, Jeremiah Owyang declared every 4th Monday in January as “Community Manager Appreciation Day.” This day is meant to recognise and celebrate efforts of group...
Blogue
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Par:
Michael Norton
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Dernière mise à jour:
25 janv. 2013
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Cheating
After years of denial the seven times winner of the Tour de France admits to wining by using performance enhancing drugs. Television catches out a premiership footballer” diving” to try and con...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
18 janv. 2013
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A new year and a fresh start to 2013!
Online Facilitators Community Newsletter December/ January Edition A new year and a fresh start to 2013! Let’s start with introducing our newest members. So a...
Blogue
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Par:
Michael Norton
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Dernière mise à jour:
18 janv. 2013
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Want to be a good manage? Then drop the metaphors
Beware the metaphor. Leaders open conferences, give keynote speeches and write blogs to explain and inspire. They like to use metaphors to freshen up what they say.But an over extended metaphor...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
17 janv. 2013
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Councillor Camp - if you weren't there, why not? If you were ... what next?
I've read some great blogs about the success of Councillor Camp. Indeed, good on Futuregov for forcing the agenda and bringing together in one room possibly the most councillors EVER to talk...
Blogue
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Par:
Sarah Jennings
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Dernière mise à jour:
15 janv. 2013
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Two men overheard
Two men overheard leaving a restaurant. One says to the other “that was one of the worst meals I have ever eaten”. His companion replies “Yes, and such small portions”! Would it have been...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
15 janv. 2013
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Heroes
The music industry and the wider world gets over excited about a new David Bowie single. The main reason seems to be no one saw it coming after all he hasn’t produced anything in the last ten...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
14 janv. 2013
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Adoption map, a missed opportunity?
The Department of Education published a map showing the number of children waiting to be adopted last week; the map is useful however I couldn't help thinking that this was a...
Blogue
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Par:
Richard Overy
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Dernière mise à jour:
14 janv. 2013
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Should Everyone Use Open311?
Last week I posted about how at the moment digital is the preferred channel for reporting broken streetlights, flooding, potholes, fly tipping and so on to us. Then I read what...
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Par:
Phil Rumens
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Dernière mise à jour:
13 janv. 2013
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Leadership development
This may be considered heresy but I have found the most effective leadership programmes to be within a departmen/ directoratet. My experience of corporate programmes across the whole organisation...
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Par:
Blair McPherson
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Dernière mise à jour:
10 janv. 2013
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Future uncertain prospects unclear
The future for Local Government, the NHS and the Civil Service is uncertain as a consequence your career prospects as a manger are unclear. When the restructuring, outsourcing and downsizing is...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
10 janv. 2013
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Which leadership syle is best for the public sector?
A recent report recommended that the public sector needs military style leadership if it is to get through these turbulent times. I'm not so sure... You wouldn't be surprised to hear that...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
07 janv. 2013
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28th of January is a date for your diary (Community Manager Appreciation Day)
In 2010, Jeremiah Owyang declared every 4th Monday in January as “Community Manager Appreciation Day.” This day is meant to recognise and celebrate efforts of community...
Blogue
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Par:
Michael Norton
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Dernière mise à jour:
07 janv. 2013
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New Year’s resolution competition – Becoming a better sharer in 2013…
A new year means new beginnings. January is the month when people make commitments to change something for the better. It may be a chance to start a new diet, give up smoking or pick up...
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Par:
Knowledge Hub Team
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Dernière mise à jour:
02 janv. 2013
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Help us to help you in 2013
Happy New Year everyone! I just wanted to write this quick blog to remind those who've received an email about our Knowledge Hub feedback survey, to please take a few minutes to fill it in for...
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Par:
Liz Copeland
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Dernière mise à jour:
02 janv. 2013
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Is LocalGov GDS a contradiction in terms?
Over The last few months I’ve been involved with attempts to bring into being a local government response to the central Government GDS initiative (see www.gov.uk). This has been...
Blogue
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Par:
Michael MacAuley
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Dernière mise à jour:
28 déc. 2012
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2013 beyound the point of no return
We didn’t know it at the time but historians now pin point 2013 as the year we reached the tipping point. Imagine an astronaut who leaves the space station with an hours worth of oxygen on a...
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
27 déc. 2012
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