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Atamis
I am working in collaboration with two other public sector organisations to address current performance issues with the provider, Atamis. We are keen to understand if any other...
Blogue
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Par:
Amy Halkyard
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Dernière mise à jour:
18 mars 2024
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Government Commercial Function (GCF)
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Odd , unusual and often bizarre behaviour by managers
You have heard the story about the famous Rock band who’s manager placed a rider in the band’s contract that they be provided with a a bowl of M & N’s in their dressing room but with no...
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Par:
Blair McPherson
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Dernière mise à jour:
17 mars 2024
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Naked person on the bus
It’s apparently a surprisingly common occurrence for London Transport. The unusual may not be a surprise even so there is a big difference between identifying the fridge thief and catching the...
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Par:
Blair McPherson
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Dernière mise à jour:
12 mars 2024
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The difference between courteous and helpful
My recent experience of trying to resolve a problem as a customer has made me realise that the people at the other end of the phone don’t understand the difference between courteous and helpful....
Blogue
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Par:
Blair McPherson
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Dernière mise à jour:
07 mars 2024
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Depends how you look at it
Our financial problems are because we are not competitive and we are not competitive because we are inefficient due to a reluctance to embrace new technology and change working practices. Or our...
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Par:
Blair McPherson
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Dernière mise à jour:
07 mars 2024
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