Business like pisses people off

Being business like  has come to mean winning contracts. Hence the chief executive of a small voluntary organisation that has grown into a dominant player in the market claims " rivals" don't like the fact that we are more business like. (Or maybe they don 't like the way you win contracts!)

Just as Local Authorities in outsourcing services, ruthlessly pursuing value for money and obsessing about performance indicators have moved away from the public sector ethos, voluntary and not for profit sector organisations have been willing to move away from their original reason for being in order to win contracts. It's a pragmatic approach, a direct result of the commissioning and contract culture but is it a good thing and is it having unintended  consequences? 

Blair McPherson

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