Sponsored content: MicroDrainage Customer Support Specialist

Innovyze is seeking a MicroDrainage user to join their Client Services team in Wallingford, UK. This is an exciting opportunity to join a global market-leading software company within the civil and environmental engineering field. In additional to a good working knowledge of MicroDrainage, use of AutoCAD and Civil3D would be an advantage.

The ideal candidate would have worked as a MicroDrainage user either as a designer for a consultant civil engineer, house builder or similar, or as an auditor for a local authority.

All support staff are currently working from home. In the future staff will either be working in the Wallingford office, or will travel there at least on a weekly basis to attend meetings. Innovyze offers flexible working, competitive salary, bonus scheme and a non-contributory pension, along with other benefits which would be discussed at interview.

Your work will involve assisting customers in the use of the software, so you will be routinely discussing a wide variety of drainage design schemes, both from a designers’ and an auditors’ viewpoint. You will also assist customers with the installation and licencing of the software, so an interest in IT would be an advantage.

Your responsibilities will depend on your level of experience, but will include:

  • Technical customer support.
  • Training.
  • Software testing

Technical Customer Support
Provide first line technical support for Innovyze products, by phone, email or web demonstration. Take ownership of enquiries and ensure that they are dealt with in a timely and professional manner. Consult with colleagues within the customer services team and in other departments as necessary. For this you will require a comprehensive knowledge of MicroDrainage and also an excellent understanding of the design process. On-the-job training will be provided by senior members of the team to fill gaps in knowledge.

Conduct product training courses for customers and prospects. Create and update training courses to meet the needs of customers and ensure that the course portfolio reflects the latest legislative requirements. In the future, courses could be conducted at our training facility in Newbury and at customer offices. Therefore, some short term travel will be required. For now, all training is conducted remotely.

Software Testing
Work with the development team in testing new releases to ensure that new features and bug fixes are correctly implemented in the software. This is not mundane compliance testing, but ensures that the latest developments meet the expectations of customers.

We are seeking an individual who is patient, engaging and knowledgeable when dealing with support enquiries. They should be outgoing and enthusiastic when speaking to customers, but also self-motivated, with an attention to detail when conducting software testing.

In addition, we are looking for someone with:

  • Proven track record working with MicroDrainage.
  • HNC, HND, or Bachelor’s degree in an engineering or related discipline such as, Geography, Civil Engineering or Environment Science.
  • Experience of CAD.
  • Experience of the water and drainage industries, particularly relating to regulatory requirements.
  • Experience of hydrology / hydraulics engineering software.
  • An enthusiasm for working with IT infrastructure.
  • Excellent communication skills including fluent spoken and written English and strong presentation skills.
  • An ability to work with minimum supervision and to meet tight deadlines.
  • Someone who is amiable and helpful when working in a team environment

Find out more and apply for this position.



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