The ideal candidate would have worked as a MicroDrainage user either
as a designer for a consultant civil engineer, house builder or
similar, or as an auditor for a local authority.
All support staff are currently working from home. In the future
staff will either be working in the Wallingford office, or will travel
there at least on a weekly basis to attend meetings. Innovyze offers
flexible working, competitive salary, bonus scheme and a
non-contributory pension, along with other benefits which would be
discussed at interview.
Your work will involve assisting customers in the use of the
software, so you will be routinely discussing a wide variety of
drainage design schemes, both from a designers’ and an auditors’
viewpoint. You will also assist customers with the installation and
licencing of the software, so an interest in IT would be an advantage.
Your responsibilities will depend on your level of experience, but
- Technical customer support.
- Software testing
Technical Customer Support
Provide first line technical support for Innovyze products, by
phone, email or web demonstration. Take ownership of enquiries and
ensure that they are dealt with in a timely and professional manner.
Consult with colleagues within the customer services team and in other
departments as necessary. For this you will require a comprehensive
knowledge of MicroDrainage and also an excellent understanding of the
design process. On-the-job training will be provided by senior members
of the team to fill gaps in knowledge.
Conduct product training courses for customers and prospects.
Create and update training courses to meet the needs of customers and
ensure that the course portfolio reflects the latest legislative
requirements. In the future, courses could be conducted at our
training facility in Newbury and at customer offices. Therefore, some
short term travel will be required. For now, all training is conducted remotely.
Work with the development team in testing new releases to ensure
that new features and bug fixes are correctly implemented in the
software. This is not mundane compliance testing, but ensures that the
latest developments meet the expectations of customers.
We are seeking an individual who is patient, engaging and
knowledgeable when dealing with support enquiries. They should be
outgoing and enthusiastic when speaking to customers, but also
self-motivated, with an attention to detail when conducting software testing.
In addition, we are looking for someone with:
- Proven track record working with MicroDrainage.
- HNC, HND, or Bachelor’s degree in an engineering or related
discipline such as, Geography, Civil Engineering or Environment
- Experience of CAD.
- Experience of the water and drainage industries, particularly
relating to regulatory requirements.
- Experience of hydrology / hydraulics engineering software.
- An enthusiasm for working with IT infrastructure.
- Excellent communication skills including fluent spoken and written
English and strong presentation skills.
- An ability to work with minimum supervision and to meet tight
- Someone who is amiable and helpful when working in a team
Find out more and apply for this position.