A complaint is only a complaint if it is a formal complaint and is
only a formal complaint if the word, “ formal” is used other wise it
is not recorded as a complaint because it has been dealt with
informally. Managers are expected to try and deal with complaints
informally as such they are enquires, issues raised or concerns not
complaints. We haven’t had any complaints.How do you know if you
don’t record them as such? Because I asked the manager.