Under the Knowledge Hub bonnet

If you're reading this you already know that Knowledge Hub is a great tool to help you collaborate. But have you ever wondered how it really all comes together? Over the years Knowledge Hub has evolved based on feedback from you – our members. We have always believed that the only way Knowledge Hub can be a success is if we take on board what you want and remain relevant to your needs.

The decision to upgrade

With this in mind, in 2016, we decided to upgrade Knowledge Hub to a more modern software platform called Liferay DXP in order to offer you the best possible experience. Community surveys and customer feedback identified three key goals:

  • Improved usability and navigation
  • Better mobile experience
  • More flexible notifications settings

We also wanted to make sure that Knowledge Hub was future-proofed to be more flexible and scalable, allowing for ongoing growth in membership and activity.

As you know, earlier this year, with Liferay partner PFIKS, we delivered our new, improved Knowledge Hub. While not everything is perfect, we are always working hard to correct any problems and offer new collaboration tools to support you in your work. Feedback on the new look and feel has been overwhelmingly positive and we are really proud of what we’ve achieved, but there is always more we can do to improve and we’re always listening if you have suggestions.

Driving growth and engagement

With well over 160,000 members in more than 2,000 communities across central and local government, health, housing, police and fire services KHub is central in driving consistency and efficiency across the public sector and beyond. For example, regulatory services have been particularly successful in using Knowledge Hub to develop consistent approaches to enforcement in trading standards and environmental health. The ability to pool and share information so easily has helped departments remove inconsistencies in interpretations of legislation and produce agreed templates and guidelines.

Knowledge Hub has grown from its roots as a UK local government tool to become an independent knowledge sharing platform with a global user base and memberships spanning 80 countries. This is another reason why upgrading was important. It gave us the means to deal with this increased traffic, and to process new memberships which have increased by 35,000 in the last 12 months.

New features

We have also been able to implement new social media user experiences such as @mentions, and greatly improve the mobile interface. The ability to address the member experience feedback we received and implement enhancements such as smarter site navigation has also helped more people to communicate more easily across a broader range of devices than would have been possible before.

And of course, there’s more to come, so watch this space for new developments coming soon.

If you would like to hear more about how we’ve gone about creating and developing Knowledge Hub, I will be hosting a roundtable at the Liferay Digital Solutions Forum on 8 November. I will be joined by Matt Fulford, the technical architect behind Knowledge Hub and we’ll be sharing our journey of building a large-scale community engagement platform.

There are also plenty more conference sessions you might find interest, including an expert panel to answer your GDPR questions and inspiring sessions from public and private sector digital transformation leaders.

As a Liferay partner, PFIKS is sponsoring the conference and has kindly offered free conference passes to the first 10 KHub members to use the code: KHUB, so book your place now!

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