I was wonder if your organization was using more tablets or other electronic devices for staff that do site and home visits. I noticed on the Information Commissioner's enforcement page that some the highest fines have involved social workers.
In some cases, the paper notebook has been lost or stolen. Social workers often carry diaries and paper notebooks because their clients prefer them. The notebook allows the social worker to talk to the client. When people use a computer, the computer screen can act as a barrier. At the same time, a computer can be perceived as intimidating because the client cannot see what is being entered.
Is your organisations are moving to tablet working or digital working in this area? Are the fines associated changing the way you work?
For some organizations, the challenge can be about changing the way staff work. As the change to electronic ways of working has to be managed, I was wondering how you prepared staff for the change. For example, have you developed policies and procedures to reduce the amount of paper files or documents taken out of the organisation?
In this area, will councils lead or follow the public? More people buy smart phones and tablets, 25% adults have a smart phone, so I would expect councils and public sector organizations will follow that trend. Is your organization leading or following that trend? I would be interested in knowing how your organization is preparing social workers for the electronic working in the future.