Service Level Agreements

 This workshop will offer practical tips to those responsible for developing SLAs, explore the Do’s and Don’ts and enable drafting of more watertight SLA’s in the future. The practical sessions will also illustrate how an SLA can help to improve communications between parties, manage expectations, and build the foundation for a win-win relationship.



   London-12 June 2012 £295

   Leeds- 26 April 2012 £295


Please visit to sign up and access more information on this and many other courses!

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