Well, here it is, my first blog entry! It's been almost 2 weeks since the introductory days in Wakefield. We learned some approaches which will be quite different for our organisation, and I'm looking forward to giving them a go. I am especially interested in making changes based on what matters to the customer and designing our service around them.
That makes it sound so easy! It won't be. I'm working for the first time on a project with the Youth Justice Service. Quite a lot of the other delegates appeared to have quite a clear brief from the start, whereas ours was little more than 'find some savings'! Since the sessions I've met with the YJS head and the change team management. The YJS management have identified a high cost area of service for us to explore. We've set up our project space. I've done a lot of reading about design thinking and about young offenders (you can take the girl out of the library....!).
All we need to do now is... do it!