Academy seminar - Responding to Service Fragmentation


Academy seminar - Responding to Service Fragmentation


Starting 02 March 2022 16:00 through to 02 March 2022 17:15

Responding to service fragmentation:

outcomes contracts and collaboration in cross-sector ecosystems of support



Sarah Cooke , Managing Director | Kirklees Better Outcomes Partnership

Emma Hanley | Senior Contracting and Procurement Manager | Kirklees Council

Eleanor Carter | Research Director | Government Outcomes Lab

Franziska Rosenbach | Research Associate | Government Outcomes Lab



This free seminar will investigate the use of outcomes contracting as a

conceivable approach to foster cohesive cross-sector collaborations to improve social outcomes .

The speakers will draw on Government Outcomes Lab’s interim report on the Kirklees Integrated Support Service and Better Outcomes Partnership, which outlines four potential features of social impact bonds that are expected to improve service delivery.

The Kirklees project aims to support adults who face barriers to living independently and who have historically experienced poor and fragmented provision from lots of different parts of the state and voluntary sector. This case illustrates the wider potential of outcomes contracts as a structure to support an important coordination role across a complex set of local provider organisations.

The session will combine these emerging research insights with views from practitioners and researchers, focussing on addressing fragmentation in public services and building holistic ecosystems of support.

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