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21.05.15 Lean in Aberdeenshire Council webinar recording

21.05.15 Lean in Aberdeenshire Council webinar recording

Uploaded by David Morton, 21/05/15 16:50
The recording of the webinar was too big to be hosted in the library.

It can be accessed in the forums under the webinar tab or at https://www.youtube.com/watch?v=IXZs4RjbNCo&feature=youtu.be
Tags: change management lean webinars
David Morton 5 Years Ago
Please use this space ONLY to ask questions about the webinar content. If you have comments about the quality of the webinar or future webinars then use the forums. Below is a list of questions that there was not time to answer:
David Morton 5 Years Ago
Who is doing the reviews? Central team or are staff in services involved? How are staff in service supported? Asked by Sally Priestley, Stirling Council
Jane Wilkinson 5 Years ago in reply to David Morton .
Hello Sally, Can you be a little bit more specific on what you mean regarding reviews and i will be able to give you clearly response.
David Morton 5 Years Ago
Who identifies benefits of improvement activities? Do customers understand these? Asked by Louise Cardno, Abertay University
Jane Wilkinson 5 Years ago in reply to David Morton .
Hello Louise, As improvement officers we review all our improvement and identify this against our soft and hard benefits using the benefits scorecard. We also would discuss this with the project team that we are working with so that they gain the understanding of why this has been identified and helps them to report on this throughout the project. The main focus of the improvement is the customer gaining from the improvement made, being able to access services online, more streamlined forms, getting access to services or reposes quicker. They may not directly understand the benefit but will be happier with the service that has been delivered, that is why it is important to track our customer comments, compliments and complaints regularly.
David Morton 5 Years Ago
So time has been filled with other tasks within the services? Has morale increased? Asked by Kenny Low, Orkney Council as a follow up to a question previously asked "How do you remove the rime realising savings in terms of posts and cash?"
David Morton 5 Years Ago - Edited
Question How do you decide when to use lean and when to use model for improvement - Any conflicts with the Early Years Collaborative agenda? Answer Although the Early Years Collaborative methodology (Model for Improvement) has a different approach to Lean, they do share the same underpinning principals and can complement each other as both focus on improving processes and systems, and utilise the same tools, for example in process mapping. Where they differ is the Model for Improvement focusses on small tests of change with three key “thinking questions” being asked before undertaking any changes. This could go through a number of Plan, Do, Study, Act cycles which provides quick turnaround, with the effect being evidenced by run charts as part of the improvement journey. This provides evidence to decide whether the idea or change is adapted, adopted (and scaled up) or abandoned. Using this method may reduce the likelihood of making changes, thought to be an improvement, (ie guess work) which are adopted without first being tested. The Lean approach is applied when undertaking larger, more complex improvement projects with improvement professionals providing support and guidance to project managers, working with teams to facilitate the improvement journey. As the Model for Improvement target group is frontline, operational teams, with the focus being to transfer skills so employees become self-sufficient in utilising a recognised improvement methodology; there is potential for the Model for Improvement to go beyond the EYC agenda. This method may contribute to embedding a continuous improvement culture across organisations, integrating improvement into everyone’s day job. This is an area we are planning to test with a couple of teams within Business Services, one being a legal team. If anyone is already applying the Model for Improvement in different parts of their organisation we would be keen to hear about the experience, any learning points etc. Asked by Michelle Cochlan, Perth & Kinross Council
Jane Wilkinson 5 Years ago in reply to David Morton .
Hello Michelle, Each improvement will be identified through priorities, some of these will be due to national agendas/ legislation or through service plans etc, from this it is then decided what the best route of improvement would be. The Early Years Collarborative is a major piece of work that Education is driving forward allowing some of our improvement Officers to be heavily involved in the development and implementation of it, including the Model of improvement that EYC are using. Some of my colleges involved in this have been asked to add additional comments on this as well and i will get this sent to you as soon as this is developed.
David Morton 5 Years Ago
In order to staff-up project team – are these from service secondment – I assume there was resistance initially – has this improved? Asked by Kenny Low, Orkney Council
Jane Wilkinson 5 Years ago in reply to David Morton .
Hello Kenny, It is very rare, in fact never be the case that a secondment would be created for service improvement, There would be a discussion with the project lead on what is required to be done and they would nominate the best people to be involved in the improvement, we would do this on adhoc days with ongoing development done as part of the day job, this is why some projects take longer than others to get results as we are working with teams/services as part of the day to day role.
David Morton 5 Years Ago
Has the data you’ve been gathering for this process had any influence on corporate performance reporting – is it the data just used internally or can it be used for other external reporting? Asked by Judith Richardson, Clackmannanshire Council
Jane Wilkinson 5 Years ago in reply to David Morton .
Hello, could you just confirm what case study are you referring to? Within Aberdeenshire Council we have our Council Performance system, which services will review for SPI's, KPI's and PI's including any indicators set within Team plans, however when we are getting to the nitty gritty of the processes these would not necessarily be part of this reporting, but would have an impact on the overall PI's that are being reported on by the service or section. It is important for teams to be aware of how long a process is taking and the waste that is involved with the process some this can be reduced or elimated.
David Morton 5 Years Ago
What were the main challenges flagged up when implementing the processes across housing and finance and also the work with social work financial assessments? Asked by Sandra Sankey, Improvement Service
Jane Wilkinson 5 Years ago in reply to David Morton .
Hello Sandra, I will ask my communities collegues who carried out this case study to reply to your question and get back to you, But one thing to be aware of id that we have found that services and sections can work very independently of each other and it is only now because of the changes due to welfare reform and other factors that services are now having to work collectively togther. hope that helps in the mean time.