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Report of the “Listening to Lesbian, Gay, Bisexual and Transgender People” Survey in Cumbria - Cumbria County Council

Report of the “Listening to Lesbian, Gay, Bisexual and Transgender People” Survey in Cumbria - Cumbria County Council

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National research has been carried out to gain an understanding of the issues lesbian, gay, bisexual and transgender (LGB&T) people face when accessing services and it has identified that people face discrimination when accessing services. In order to actively meet the needs of LGB&T people, service providers need to take specific steps to ensure that LGB&T people are not discriminated against and that they receive an equal service (This was taken from Putting people first: Equality and Diversity matters 1 – Providing appropriate services for lesbian, gay & bisexual and transgender people). Adult and Local Services wanted to gain a local understanding of LGB&T issues in Cumbria. So a survey was launched “Listening to Lesbian, Gay, Bisexual and Transgender People” to find out views on accessing services and to find out what makes this a good experience. We wanted to understand more about lives and concerns from people who are LGB&T so we can use this research to help us:- • Improve our services • Understand needs and priorities • Effectively respond to these A survey questionnaire was designed by Adult and Local Services using similar questions from surveys that have been carried out in other parts of England and Scotland so we could see if the concerns/issues were similar in different areas or if they were specific to Cumbria.
Tags: lgbt user views survey local goverment cumbria services social services
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FM
Former Member 8 Years Ago
Hello Paul, A very useful document in terms of accessing health services and this groups experiences. Thank you
Paul Ross 8 Years Ago
Hello Beverley, Thank you for your comments, I am always glad you find my resources useful! Cheers Paul
FM
Former Member 7 Years Ago
Mystery shopping in an organisation My organisation have joined in partnership with the local LGB&T Forum in helping us to address key areas of experiences when accessing healthcare as per national evidence and research from such stalwarts STONEWALL GIRES and others. Mystery shopping is a key concept we are exploring and wondered if anyone had a mysery shopping brief specific to LGB&T members becoming mystery shoppers within an organisation- or, what is your view do mystery shoppers need a brief as it could be argued one could be a service user and provide feeback.Ideally the whole project needs to be meaningful on all counts for both partners. looking forward to any uswful viewpoints/steers! Beverley
FM
Former Member 7 Years Ago
I'm delighted to see this work going on. I've got really strong feelings about the health service and the level of discrimination that LGBT sometimes experience in the NHS which is verging on the unprofessional.
Paul Ross 7 Years Ago
Hi Anne, It's very hit and miss (levels of discrimination) and very hard to challenge at the time of health issues for partners, friends and family. Today we started discussions about reusing the LGBT social care TV films 'working with lesbian, gay , bisexual and transgender individuals and creating a training resource from them, so I will be intouch with you both (Anne / Beverley) to see what your views and thoughts are. Cheers Paul
FM
Former Member 7 Years Ago
Thank you Paul