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Croydon CLT case study. Children 0-7 years service redesign

Croydon CLT case study. Children 0-7 years service redesign

Thumbnail Uploaded by Ian Cole, 13/04/12 13:33
Croydon used customer insight techniques including ethnographic research to redesign services for families with children from conception up to seven years old. Involved parents and as far as possible children themselves in the co-design of services.
Tags: customer insight clt clt case studies clt case study customer led transformation childrens services
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