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LB Havering CLT Case Study. Use of volunteers to survey older people

LB Havering CLT Case Study. Use of volunteers to survey older people

Thumbnail Uploaded by Ian Cole, 13/04/12 13:37
This project used its own customer segmentation tool to consult on a face-to-face basis with over 1200 residents over the age of 65. They recruited and trained an army of local volunteers to help carry out the consultation, which was designed to ask older people what they thought of the council and to inform them of the services available to them.
Tags: customer insight clt ci clt case studies clt case study customer led transformation programme older people
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