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Test Valley DRAFT CLT case study. Community conversations - service development

Test Valley DRAFT CLT case study. Community conversations - service development

Uploaded by Ian Cole, 13/04/12 13:40
Focussing on it’s older residents in rural areas, Test Valley’s ‘ Community Conversations’ project established a conversational approach to public engagement, looking at how services could be developed and delivered which are customer-led and more efficient. Rather than expecting the residents to engage with the council and its partners in the traditional way, the Test Valley Partnership engaged with the residents in a way that was relevant to them.
Tags: customer insight clt ci clt case studies clt case study customer led transformation older people