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Kensington and Chelsea DRAFT CLT case study. Helping incapacity Benefit claimants back to work

Kensington and Chelsea DRAFT CLT case study. Helping incapacity Benefit claimants back to work

Uploaded by Ian Cole, 13/04/12 13:43
The Royal Borough of Kensington and Chelsea in partnership with three other central London Boroughs used Customer Insight to investigate employment support for long-term incapacity benefit claimants. They examined the claimant's experience of current services, alternative support mechanisms and routes into employment. Their work is expected to result in significant efficiency savings
Tags: customer insight clt ci clt case studies clt case study customer led transformation programme icapacity benefit incapacity claimant