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DRAFT Suffolk CC CLT case study. Better serving the needs of high demand families

DRAFT Suffolk CC CLT case study. Better serving the needs of high demand families

Thumbnail Uploaded by Ian Cole, 18/04/12 10:13
Suffolk County Council and partners used collaboration, customer insight and activity costing to better understand the needs of high demand families and their interaction with and impact on Suffolk 's public sector. This work has influenced the redesign of the Council's Children and Young Peoples' services, resulting in the improvement & streamlining of service delivery to children and families.
Tags: customer insight clt case studies clt case study customer led transformation case study case studies high demand families suffolk
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