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Agenda for the LGCIF (Local Govt Customer Insight Forum) meeting on 20th April, Local Govt House

Agenda for the LGCIF (Local Govt Customer Insight Forum) meeting on 20th April, Local Govt House

Uploaded by Ian Cole, 17/04/12 16:43
Chaired by Lesley Sealy, Chief Executive of LB Islington. Programme updates by Siobhan Coughlan, CLT (Customer Led Transformation) Programme Manager Key presentations: ‘ Customer Demand mapping’ by Andy Begley of iMPOWER ‘Acceptable Behaviour?’ by Bobby Duffy, Managing Director, Social research Institute, Ipsos MORI plus 5 x CLT projects give speed briefings: Southampton and Isle of Wight Partnership Improving recycling rates & contamination reduction Merseyside Fire and Rescue Fire Incident Reduction Project Suffolk County Council Improving services for troubled families Birmingham City Council Supporting drug and alcohol misusers Leicester City Council Capital and Asset Project
Tags: customer insight lgcif customer led transformation programme