Online Community Management
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Featured Courses
Building your online group

This is a lively and interactive course where delegates will learn about their role in building and managing a successful online group that will deliver results for their team, project or organisation. This session also includes practical, hands-on experience in using the Knowledge Hub collaboration platform

Successful online group facilitation
This interactive course where delegates will learn more about their role as a facilitator in creating an active and thriving online group that delivers results for their team, project or organisation. Building on initial training this session includes a practical tips and techniques that you can use with your online group.

"Can't say enough about Knowledge Hub's training for online facilitators today. SO MUCH GOOD STUFF." 


“Just completed KHub training – thanks to Michael for two excellent days.  All relevant and practical information presented in task-oriented chunks." 

“That was the best training I have lurked around in for a long time.” 

"A great two days – all training , group exercises and discussion applicable to every day work tasks and settings, lot of useful tips to take back to our desks” 

The course will cover the following:
  • the concept of an online group and its lifespan
  • the roles and responsibilities within a group
  • techniques that support the successful running of a group
  • how to identify the benefits for key stakeholders
  • a community management plan to engage members
  • the importance of measuring the success and impact of a group
  • a demonstration and hands on experience of using the Knowledge Hub
The course content will cover the following:
  • understand the lifecycles of online groups and the members
  • examine why member participate and interact
  • consider the differences between offline and online facilitation
  • define the role of an online facilitator
  • introduce techniques to design engagement
  • identify ways to build relationship with the membership
  • introduce ways to grow the group
  • provide a range of techniques to identify results from the group
Duration: 6 hours
Time: 10.00 – 4.00pm
Delegates: usually 6-12
Delegate cost: £300 per person (includes lunch and workbook to take away)
Who should attend?
Anyone interested in facilitating a group on the Knowledge Hub.
Current group facilitators. It is recommended that you attend this course with members of your team.
Course preparation
All attendees are advised to register on the Knowledge Hub

Trainer details
This course will be delivered by members of the Knowledge Hub Team, all of whom have many years’ experience in online facilitation and community management. If you require any other information please contact the team
Available Dates and Locations
Available Dates and Locations
Bespoke Training
We also provide bespoke training for online community management at your location.  Please contact us for a chat.