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Chris Faires
wrote a new blog post
05 Oct 2015 - 10:24

null on Highways Fault Reporting

Today I will be having a discussion with some other local authorities about Highways Fault Reporting. Fault Reporting is a transaction between a citizen and a local authority which is essentially a request for a service. That could include clearing debris in a street, fixing a streetlight, filling a pothole. These requests vary. It extends to requests for whole roads to be resurfaced. We are... See more
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Chris Faires
wrote a new blog post
23 Dec 2014 - 16:24

null Change doesn't have to be big

One of the things I've been doing this year is improving Hertfordshire's fault reporting system. The changes have been subtle rather than really big. The main landing page has seen the most changes. Users essentially have two options here- they can log a fault or they can check the progress of a reported fault. At the beginning of the year the 'check a fault' page link was too... See more
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Chris Faires
wrote a new blog post
01 Dec 2014 - 10:03

null Co-design day, @LandRegGov and wise Muppets

I enjoyed another well organised Local-Central co-design day on Friday. It always strikes me that there are lots of talented, passionate folk in local and central government with different priorities. Some of these were displayed in the ‘product in a box ‘ tasks which were worked on by four groups. I’ll summarise these with some commentary:  ‘Pub Hub’- pitched as a match.com for local... See more
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Chris Faires
wrote a new blog post
26 Sep 2014 - 16:55

null Highways can deal with incidents

My route to work enjoys the use of some of the busiest roads in the Country and small problems can soon add to congestion. On Wednesday there was an unusually long queue within a roundabout and miles of stationary traffic in the opposite direction. This was the result of a diesel spill on a critical part of the roundabout on a dual-carriageway A road. Traffic had to be diverted down a... See more
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Chris Faires
wrote a new blog post
12 Sep 2014 - 14:17

null Why the LGA is wrong to encourage RAC Apps

This week saw the re-launch for an App that is intended to make it easier for motorists to report potholes and other 'nuisance' issues. The RAC App is make by Streetrepairs, a website to channel road faults to local authorities. It is one of a number of sites setup to ‘help the motorist’ such as fixmystreet and mr-pothole.co.uk- the latter has created streetrepairs. But does it really... See more
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