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Blog
Involving people to get their input to groups and partnerships
A familiar, difficult and critical issue came up at our Healthwatch development group recently. Basically: 'it's great having all you people round the table – we've accepted any offers...
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Adrian Barker
Last updated:
24 Apr 2012
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New stuff to play with
Well it seems only a blink of an eye since I wrote the last post but so much has happened. There's been lots of social and messaging functions added to the platform and we finally delivered...
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Michael MacAuley
Last updated:
24 Apr 2012
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Headhunters,Beauty parades and Trial by Sherry
My personal experience is that the process of filling senior management posts is complex and drawn out over several days. Is this the best way to get the right person for the top...
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Blair McPherson
Last updated:
25 Apr 2012
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Does transparency of data need comparability?
The National Audit Office have released today a report on data transparency. I think they have slightly misunderstood the nature of transparency when it comes to discuss local government (see...
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Neil Wholey
Last updated:
19 Apr 2012
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Updated Local Councils' Innovation Framework available now
A new version of the Local Council’s Innovation Framework is now available. It has been updated in response to the sector consultation. Chief executives, or other senior managers, can use the...
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Joan Munro
Last updated:
15 Apr 2013
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Relax don't do it
Relaxed about the budget, relaxed about the restructuring, relaxed about the prospects of the service being outsourced we may have got it wrong about all those stressed-out public sector...
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Blair McPherson
Last updated:
25 Apr 2012
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The only reward for hard work is more work
When you read that statement did you think, yes, the more I do the more they give me to do? As a manager it is very tempting to pile on the work to someone you know will do a good job as...
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Blair McPherson
Last updated:
16 Apr 2012
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Recipe for success…how to cook up a day of public sector digital goodness
Serves: 16431+ Preparation time: as long as it takes Cooking time: a day or so Ingredients 60+ digi types (a high quality mix from 14 local authorities and 16 public...
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Lesley Thomson
Last updated:
14 Apr 2012
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Recipe for success…how to cook up a day of public sector digital goodness
Serves: 16431+ Preparation time: as long as it takes Cooking time: a day or so Ingredients 60+ digi types (a high quality mix from 14 local authorities and 16 public...
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Lesley Thomson
Last updated:
14 Apr 2012
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Ricky Gervais a legitimate target?
Ricky Gervais a legitimate target? It‘s always risky getting up to go to the bar or toilet during a stand up comics routine especially if you are on the front row. So I suppose I should have...
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Blair McPherson
Last updated:
13 Apr 2012
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The Secrets Google Analytics is Dying to Share
I came across a great article from Martha Iring. With more and more people just starting to use Google Analytics to view metrics from the groups on the Knowledge Hub. This is...
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Michael Norton
Last updated:
05 Apr 2012
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The state of community management and much more
I thought I would try out Scoopit as a way to content curate regarding online facilitation. This is my first attempt. I hope you can see it.
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Michael Norton
Last updated:
04 Apr 2012
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What we did in March
Ah, year end; that mythical time when finance people get shirty, business plans get spewed out, and everyone desperately waits to see how much budget they’ll be allocated for the next FY. Or...
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Chris Williams
Last updated:
04 Apr 2012
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KM mini-interviews with Edward Rogers (CKO Of NASA)
I picked this up via David Gurteen who mentioned that Ankur Makhija of eClerx Services have recently uploaded a few more KM mini-interviews to their YouTube channel. The latest are...
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Michael Norton
Last updated:
02 Apr 2012
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Mea culpa
Well, what's done is done is done. Migration of all content and people from Communities of Practice is finished. We have migrated some 1,000+ communities and 100,000 user accounts. CoP...
By:
Michael MacAuley
Last updated:
01 Apr 2012
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Youth Work degree at Napier University
Dear colleagues, Napier university are recruiting for their work based youth work degree programme. This course offers a flexible, practice based and Scottish policy context route to...
By:
Gavin Crosby
Last updated:
27 Mar 2012
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Yes we do talk about you
My colleague on the senior management team seemed surprised even shocked. “Do you mean to say you talk about me and members of my team in your meetings? As if this was...
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Blair McPherson
Last updated:
22 Mar 2012
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Penn Resilience Programme Teacher Training
2013 – 24th, 25th, 26th June and the 1st and 2nd July (all 5 days must be attended) 09:00 – 17:00 Hertfordshire Development Centre, Robertson House, Stevenage The PRP is a...
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Lucy Bailey
Last updated:
20 Mar 2013
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Six Risks of Not Having Community Facilitators
This is a great blog post from Rachel Happe from Community Roundtable, That I thought would be great to share Community management is one of those things that, when working...
By:
Michael Norton
Last updated:
09 Mar 2012
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It 'aint what you do it's the way that you do it
Migration, migration, migration! Eat, sleep, drink migration... Guess what my days are filled with? Right now, every waking hour is filled with migration of communities to Knowledge...
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Michael MacAuley
Last updated:
02 Mar 2012
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What we did in February
You may have noticed that this blog has moved from its traditional place on the Community Safety CoP to our new home on the Knowledge Hub – and the CoP itself will be following suit by...
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Chris Williams
Last updated:
01 Mar 2012
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Does Your Community Manager Deserve an Oscar?
On Sunday night (if you stayed up that late or got up that early) you would have seen the Oscars. Michael Hahn wrote a great little blog, looking at the idea of Oscars for Community...
By:
Michael Norton
Last updated:
28 Feb 2012
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Diversity is good for business or so I hear
Did you know that one of the reasons we were awarded the Olympic Games was our emphases on celebrating diversity? Adecco the recruitment sponsor for London 2112 has just completed a survey of...
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Blair McPherson
Last updated:
27 Feb 2012
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Cheating and Lying in the Public Sector
There was undoubtedly cheating and lying in the public sector before the performance management culture was so enthusiastically embraced but league tables, over ambitious targets, naming...
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Blair McPherson
Last updated:
23 Feb 2012
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Lights, camera, action!
It's been a dramatic week for us at Knowledge Hub central. We planned our first major conference outing, ran our first major online event and have throttled-up our migration schedule. ...
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Michael MacAuley
Last updated:
17 Feb 2012
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The Surprising Truth about What Community Members Really Want
What do members want? If you want to start a community (or improve an existing one), you might begin by asking members what they want. Members will say they want...
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Michael Norton
Last updated:
16 Feb 2012
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Psst...! Tell Sid...! (And anyone else you know!)
I wrote most of this blog a long time ago, but I've been wanting to update it and republish it for a while, as it feels relevant. If you've read the Knowledge Hub Team new year blog, you'll...
By:
Liz Copeland
Last updated:
20 Jan 2014
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CRM & Data Integration: the quest for a single view of the customer
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Shelley Heckman
Last updated:
15 Feb 2012
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Happy Belated Groundhog Day (or why community managers are gods)
This is a great post from Community Roundtable, which I missed on Groundhog Day, but still worth a mention When we think of the day to day and the year to year of what community management is,...
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Michael Norton
Last updated:
14 Feb 2012
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We are too busy
NHS managers are too busy to address staff health at work. So said the headline in the Health Service Journal (HSJ). The report on the launch of the Healthcare Management unit code of conduct...
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Blair McPherson
Last updated:
23 Feb 2012
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How to manage the members
Working in local government at a senior level involves working hand in glove with local councillors or elected members as officers most commonly refer to them. Effective chief executives and...
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Blair McPherson
Last updated:
23 Feb 2012
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Is your plate healthy?
At Telford & Wrekin Council we are in the middle of a consulation on Shaping Places - Telford and Wrekin's Future which will eventually replace the existing Core Strategy and...
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Richard Overy
Last updated:
11 Feb 2012
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Is it alright for a man to wear black eyeliner to work?
I was at a senior manager’s question and answer session at the end of a two day staff equality and diversity awareness course. I didn’t see it coming but I know the sound of a bear trap snapping...
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Blair McPherson
Last updated:
10 Feb 2012
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Are Internal comms teams still split over value of social media?
Back in 2010 Melcom produced a survey of communications practitioners that revealed the level of social media expertise in the profession as poor – with around half unconvinced of...
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Michael Norton
Last updated:
10 Feb 2012
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How productive is hot desking?
I was pleased to learn that my colleagues and I will be moving from Darby house in Telford Town Centre to the new civic buildings in my home town of Wellington. The new offices are attached to...
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Richard Overy
Last updated:
12 May 2014
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Who Pays Your Wages?
The notorious £1m bonus of RBS boss, Stephen Hester, was being defended on Radio 4 on Friday. I'm not going to have a go at the interviewee (Christopher Wheeler, an analyst at...
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Adrian Barker
Last updated:
30 Jan 2012
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The value of meetings
Whether you like or loathe meetings they are part of our working lives, the effectiveness and value of these meetings can vary and will depend on a number of factors some of which are...
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Richard Overy
Last updated:
31 Jan 2012
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Management consultancy v Management development
Successive Governments shake ups of the public sector, the fashion for adopting private sector ways and the tendency to name and shame led to years of plenty for management consultants. The pace...
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Blair McPherson
Last updated:
27 Feb 2012
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If staff morale is at an all time low you know you are doing something right
Who would make such a provocative statement? The bullish minister for local government, the no nonsense leader of the council, the over confident and ruthlessly ambitious chief executive? It is...
By:
Blair McPherson
Last updated:
27 Feb 2012
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Where you born to be an online community facilitator?
After extensive and scientific research I can now tell you the years and months that will make you a great facilitator. But first a bit of background to this ground breaking research. The...
By:
Michael Norton
Last updated:
02 Feb 2012
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Has your Online Community got a cold?
Everyone seems to be going down with a cold at the moment where I work. But what happens when your community gets a cold? What are the symptoms and what are the remedies? ...
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Michael Norton
Last updated:
02 Feb 2012
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Pay up, save thousands, avoid the bad publicity
Pay up, save thousands and avoid the bad publicity that’s the standard advice when faced with a claim for constructive dismissal on the grounds of racial discrimination. I am sure that was the...
By:
Blair McPherson
Last updated:
27 Feb 2012
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There are many ways to get rid of a Director
You don’t have to wait till the budget is over spent, the savings not delivered, a critical inspection report, performance targets missed or a negative and highly personalised local media...
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Blair McPherson
Last updated:
27 Feb 2012
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National Map of Shared Services
The Local Government Association have used Googlemaps to visualise shared services throughout England as shown in the map below. Although shared services may not be suitable for every...
By:
Richard Overy
Last updated:
26 Jan 2012
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Racism in the office and in the staff room
We don’t have a problem with racism here. I am not a racist nor are my colleagues. I don’t believe our staff are racist and I don’t believe our managers deliberately discriminate against people....
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Blair McPherson
Last updated:
27 Feb 2012
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2012 the year for UnLearning management
It is very clear now that the changes taking place in the public sector will make it a very different place to work. For staff there are unwelcome changes in job security, pay and pensions. For...
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Blair McPherson
Last updated:
27 Feb 2012
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Why do you keep banging on about Equality and Diversity?
We live in a modern world so I was not surprised to be contacted by a student through Face Book. She was doing a presentation and referring to an article I had written on Equality and Diversity...
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Blair McPherson
Last updated:
27 Feb 2012
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Who are you calling a racist?
Stephen Lawrence was attacked because he was black. Eighteen years after his murder two of his killers have been sentenced to life in prison. His murder and the inquiry that followed not only...
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Blair McPherson
Last updated:
27 Feb 2012
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Can you make a racist remark and not be racist?
According to Manchester United footballer Patrice Evra you can make a racist remark and not be a racist. Was he just saying that the opponent who he accused of repeatedly racially abusing him was...
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Blair McPherson
Last updated:
27 Feb 2012
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How to maintain morale when the future is so bleak
The public sector is to foot the bill for economic recovery. The price to be paid in reduced take home pay and job losses will be felt by all those working in the public sector. The news paper...
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Blair McPherson
Last updated:
27 Feb 2012
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Managing gay men
This is a work in progress. An attempt to further the discussion on managing a diverse workforce. I am seeking comments and suggestions and I am not afraid of a little controversy. They...
By:
Blair McPherson
Last updated:
20 Jan 2015
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Casting out demons
You would not be surprised to be told that some people with mental health problems claim to hear voices and be possessed by demons. You might be a little surprised to be informed that the...
By:
Blair McPherson
Last updated:
19 Dec 2018
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Culture eats EQUALITY strategy for breakfast
Culture eats equality strategy for breakfast, well that’s my experience as a senior manager with lead responsibility for equality and diversity. So we shifted the focus away from policy,...
By:
Blair McPherson
Last updated:
20 Jan 2015
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Culture eats strategy for breakfast
We changed the policy .We introduced new procedures. We set targets and introduced monitoring arrangements. We developed a training programme. We provided senior management with regular...
By:
Blair McPherson
Last updated:
06 Jul 2020
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The Americans think they do it better
The Americans think they do it better, no surprise there, but would you be surprised if a European research team concluded that American firms were the best managed in the world? A group...
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Blair McPherson
Last updated:
18 Jun 2020
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Praise for local government deputies
This article appeared in todays Guardian(Public leaders network) ttp://www.guardian.co.uk/public-leaders-network/2011/may/09/local-government-deputies-praise
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Blair McPherson
Last updated:
17 May 2022
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Make them laugh
Make them laugh Whoever the audience, whatever the topic it helps if you can make them laugh. Humour can defuse a tense situation and it’s hard to stay angry if you’re smiling. People like...
By:
Blair McPherson
Last updated:
24 Nov 2021
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Bigging it Up
Am I lying or just overselling? Am I bigging it up? Making more of it than is justified? Am I making something routine and commonplace sound different and innovative? How...
By:
Blair McPherson
Last updated:
10 Mar 2017
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Are you gay? Do you have a disability? What is your religion? Equal opportunity monitoring.
Equal opportunity monitoring. Most organisations don’t know how many disabled people they employ, how many gay people work for them or which faiths make up the staff group. All they...
By:
Blair McPherson
Last updated:
20 Jan 2015
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Mentoring as a way of developing leadership skills
Mentoring as a way of developing leadership skills One very effective way for a manager to continue their development is to identify a mentor. A management mentor is a guide, someone with...
By:
Blair McPherson
Last updated:
19 Dec 2014
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Coaching and mentoring as a way of developing leadership skills
Coaching and mentoring as a way of developing leadership skills Employee surveys plus an analysis of harassment and bullying complaints revealed that many staff thought their manager had poor...
By:
Blair McPherson
Last updated:
19 Dec 2014
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Management in 100 words
Management in 100 words The England football manager claims he only needs 100 words of English to manage the team. On the understanding that like the England team your team understands the...
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Blair McPherson
Last updated:
18 Dec 2021
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Leaders expect to be criticised but...
How high your heels are, how often you change your hair style and how much your designer handbag cost are not the type of observations you expect to read about in a serious article about a...
By:
Blair McPherson
Last updated:
12 Jun 2020
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Partnerships under fire
The President of the association of directors of adult social services (adass) had a go at hospital managers and the cheers could be heard across social services throughout the land. Richard Jones...
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Blair McPherson
Last updated:
10 May 2024
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How many Chief Executives are truly indispensible?
The announcement that Steve Jobs is to step down as chief executive of Apple for health reasons had an immediate impact on share prices and has prompted discussion about whether it is good for...
By:
Blair McPherson
Last updated:
21 Mar 2020
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Do you still use a cassette tape or phonograph?
Blog copied from CoP. This is my last blog post to Communities of Practice. The site will soon become obsolete (31st March 2012); I am sad that the CoP site is coming to an...
By:
Richard Overy
Last updated:
20 Jan 2012
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Will your Chinese Zodiac Sign make you a better online facilitator?
This is a bit of fun and a follow up to Will your Star Sign make you a better online facilitator? With it being Chinese New Year on the 23rd Jan I was wondering if the year of your birth would have...
By:
Michael Norton
Last updated:
20 Jan 2012
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Could you use your data more intelligently?
Use your data more effectively to yield insightful information that can help you better deliver your services. Our customer insight series provides the opportunity for you to learn from peers how...
By:
Shelley Heckman
Last updated:
18 Jan 2012
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Communities – The Day The World Stood Still
This is a great post by Phil Wride especially with wikipedia today. Rest assured this isn’t another Community Management post linking back to a film as some of my others have. This...
By:
Michael Norton
Last updated:
18 Jan 2012
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How will you say thank you next Monday
Don’t forget next Monday is Community Facilitator/Manager Appreciation Day Just in case you don’t know about it check it out on wikipedia ...
By:
Michael Norton
Last updated:
16 Jan 2012
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14 Days to go – Community Facilitator-Manager Appreciation Day
It's time for the THIRD annual CMAD on the 23rd of January. Wikipedia: http://en.wikipedia.org/wiki/Community_Manager_Appreciation_Day What to do? It's so easy: Thank your Community...
By:
Michael Norton
Last updated:
18 Jan 2012
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What does an online community facilitator actually do?
This is a question that gets asked a lot. For all those that are facilitating a Community of Practice you know that it is hard work. And that you have to be slightly mad to...
By:
Michael Norton
Last updated:
06 Jan 2012
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Cool Welsh Stats tool
I recently stubbled upon the Welsh Government National Strategic Indicators Viewer; a visualisation application which allows the user to compare data for Welsh local authorities in a map, chart or...
By:
Richard Overy
Last updated:
09 Nov 2011
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The power and peril of online communities
This is a great presentation from Rachel Happe of Community Round Table. Also if you get a chance subscripe to their great newsletter The Power and Peril of Online Communities ...
By:
Michael Norton
Last updated:
03 Nov 2011
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The single biggest reason why members leave a community...and what you can do about it
Another great post by Richard Millington over at Feverbee. I will be remembering this one. Have we made the group / community interesting? Richard say "It's not the...
By:
Michael Norton
Last updated:
27 Oct 2011
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