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When management only pretend to care
There is delegation and then there is abdication. Some organisation refer all complaints made to the Chief Executive (CE) back down the line to the responsible manager. So the complainant can find...
Blog
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By:
Blair McPherson
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Last updated:
20 Mar 2024
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Atamis
I am working in collaboration with two other public sector organisations to address current performance issues with the provider, Atamis. We are keen to understand if any other...
Blog
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By:
Amy Halkyard
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Last updated:
18 Mar 2024
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Government Commercial Function (GCF)
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Odd , unusual and often bizarre behaviour by managers
You have heard the story about the famous Rock band who’s manager placed a rider in the band’s contract that they be provided with a a bowl of M & N’s in their dressing room but with no...
Blog
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By:
Blair McPherson
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Last updated:
17 Mar 2024
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Naked person on the bus
It’s apparently a surprisingly common occurrence for London Transport. The unusual may not be a surprise even so there is a big difference between identifying the fridge thief and catching the...
Blog
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By:
Blair McPherson
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Last updated:
12 Mar 2024
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The difference between courteous and helpful
My recent experience of trying to resolve a problem as a customer has made me realise that the people at the other end of the phone don’t understand the difference between courteous and helpful....
Blog
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By:
Blair McPherson
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Last updated:
07 Mar 2024
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