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Blog
Theme parks go digital
As more and more services are designed to provide interactive experiences that you can control, it makes going places and doing things easier and quicker. You know what to expect and you can plan...
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Dimple Rathod
Last updated:
03 Sep 2013
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What can we learn from Gordon Ramsay about employee engagement?
Gordon Ramsay’s reputation in the kitchen is that of a tyrant, someone who shouts, swears and is generally pretty unpleasant to his staff. Not necessarily conducive to good employee engagement...
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Liz Copeland
Last updated:
03 Sep 2013
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From pool side to in at the deep end
So it's back to work. The return to work following the bank holiday weekend also signals the end of the holiday season so everyone's back and its heads down until Christmas. Why is it that once...
By:
Blair McPherson
Last updated:
28 Aug 2013
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Its got your name on it
The latest business model for the public sector to imitate involves the idea of personalisation. I am not talking about the current practise in social care where the individual is given the money...
By:
Blair McPherson
Last updated:
21 Aug 2013
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Bugs and batteries, what can you send?
If you have posted a parcel in the past few weeks the chances are you were asked what’s inside. The first time I was asked I thought the Clerk was being a bit nosey; in fact the...
By:
Richard Overy
Last updated:
20 Aug 2013
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Innovation
Why is it that innovation happens in some places and not others? Is it about having the right strategic plan? Is it about a shared vision, a common set of priorities or is it to do with budgets?...
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Blair McPherson
Last updated:
16 Aug 2013
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Whose responsibility is employee communication anyway?
Today I stumbled across an interesting discussion on Twitter: #nzlead. Turns out it’s a tweet chat that happens every week on a Thursday, originating in New Zealand, but generating responses...
By:
Liz Copeland
Last updated:
15 Aug 2013
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Triple jeopardy
The expression triple jeopardy was originally used to describe the additional risks of discrimination elderly black women faced due to their age ,race and gender. The new triple jeopardy...
By:
Blair McPherson
Last updated:
14 Aug 2013
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The greying of the workforce
Every large office used to have a Lillian, someone who was the guardian of the unofficial office history. She knew why the main conference room was called the ball room, she knew why the main...
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Blair McPherson
Last updated:
07 Aug 2013
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Helpful hints and handy tips
Everyone needs a little help sometimes. Learning how to get the best out of an online system can take time. But that is exactly why we’ve developed two new help centres to take the...
By:
Knowledge Hub Team
Last updated:
05 Aug 2013
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LAQM Review Aug 2013
As you may be aware, Defra and the Scottish Government are currently consulting on the future of LAQM. Options range from 'business as usual' to scrapping LAQM altogether. To find...
By:
Jo Barnes
Last updated:
02 Aug 2013
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A picture is worth a thousand words
I just looked up the provenance of the above well known phrase. Wikipedia tells me it "refers to the notion that a complex idea can be conveyed with just a single still image. It also aptly...
By:
Liz Copeland
Last updated:
01 Aug 2013
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Why aren't we talking about it?
There hasn' t been the debate I expected about the current story line in Coronation street. I expected negative comment, claims of political correctness forced down the throats of viewers by out...
By:
Blair McPherson
Last updated:
27 Jul 2013
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Knowledge Hub Infographic
Our first attempt at creating an infographic to explain a little more about the Knowledge Hub. Any suggestions for improvement will be greatly appreciated.
By:
Knowledge Hub Team
Last updated:
22 Jul 2013
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More Midsomer Murders than Vicar of Dibley
The last meeting was the one to have been at. Threats and abuse were exchanged between members of the public and councillors, the chair was repeatedly called a liar by a councillor, members of...
By:
Blair McPherson
Last updated:
11 Jul 2013
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Co-production - the solution to all your problems?
What are you trying to achieve? Saving money, better commissioning, transformational change, effective community engagement, making a mark in your organisation, or just trying to do some...
By:
Adrian Barker
Last updated:
08 Jul 2013
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Alphabet soup and other stories
A couple of weeks ago, I was lucky enough to attend a storytelling workshop that included a talk from Shawn Callahan, Founder of Anecdote, a company that uses the power of stories to help change...
By:
Liz Copeland
Last updated:
08 Jul 2013
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‘Open for business' – a vision for local regulation
Economic growth is a key priority for every council in the country and every single day councils are working with businesses in their area to provide practical support and cut...
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Ian Leete
Last updated:
05 Jul 2013
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‘Open for business' – a vision for local regulation
Economic growth is a key priority for every council in the country and every single day councils are working with businesses in their area to provide practical support and cut...
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Ian Leete
Last updated:
05 Jul 2013
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What happens when you cut a coucils budget by 50%
Has the Government thought this through? What happens when councils can’t pay the bills for services they have entered into long term contracts for? No one really knows what will happen when...
By:
Blair McPherson
Last updated:
01 Jul 2013
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Response to the Knowledge Hub Consultation
The following represents the considered views and outcomes from a meeting of "friends of KHub", consisting members from the original KHub Advisory Group, plus guests and observers, and is in...
By:
Stephen Dale
Last updated:
14 Jun 2013
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The powerful v the courageous
It’s not always about corruption in high places, MI5 agents who expose government cover ups or executives who uncover big businesses links with the mafia. In the public sector things tend to be...
By:
Blair McPherson
Last updated:
12 Jun 2013
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Lend me your watch and I'll tell you the time
The full page advert in the Guardian was headed The end of consultancy.” When business gets stuck it calls for help. It comes in the shape of fat reports that end up mostly unread, largely...
By:
Blair McPherson
Last updated:
11 Jun 2013
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Back ward step on fair pay
It is 45 years since women at the Ford Dagenham car plant went on strike for fair pay. The sewing machinists were angry at being treated as unskilled workers. Their grievance exposed the...
By:
Blair McPherson
Last updated:
07 Jun 2013
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What we don't need is irresponsible leadership
Being ethical and socially responsible is all part of the public sector ethos – but is the business world corrupting the public sector just when business ethics and the role of extravagantly...
By:
Blair McPherson
Last updated:
06 Jun 2013
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Her comes the consolidator
After the transformation bulldozer the public sector needs a different approach to get the best out of its people. The NHS needs transformers if it is to be transformed. The civil service...
By:
Blair McPherson
Last updated:
31 May 2013
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Am I being paranoid
I think the chief executive is trying to get rid of me. He didn’t appoint me he inherited me. We have very different management styles I am a people person he is excellent at reading the...
By:
Blair McPherson
Last updated:
30 May 2013
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Fast diet for managers
The Fast Diet for managers is about losing £s. This would make a good title for a future article. Or is it a good title for lots of articles I have already written on slimmer management...
By:
Blair McPherson
Last updated:
28 May 2013
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I welcome the advice I just don't understand it
M*A*S*H famously lasted longer than the Korean War that it was set in. In the final episode Captain Hawkeye has collapsed mentally under the pressure of war. A top army psychiatrist encourages...
By:
Blair McPherson
Last updated:
22 May 2013
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Important meetings or meetings of important people
The relationship between meetings and effective management is unproven. So why are organisations so wedded to them and why despite our lack of enthusiasm do we continue to view them as necessary?...
By:
Blair McPherson
Last updated:
20 May 2013
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How I learned to love the LGSL
Last week I wrote about why we're developing two websites; one for council services, the other for information. Because we're writing new guidelines for content and changing the model we use for...
By:
Phil Rumens
Last updated:
18 May 2013
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The Naught book list
I wrote an article entitled “50 Shades of management”, a clear reference to the bestselling book of a similar title. I aimed to catch the eye of the casual reader and get a few more hits. At the...
By:
Blair McPherson
Last updated:
17 May 2013
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Win ,lose or draw
The local elections have come and gone but win, lose or draw does it really matter to local government officers? After all, it is central government that makes the polices and controls the purse...
By:
Blair McPherson
Last updated:
14 May 2013
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Doing digital differently
Yesterday I was lucky enough to hear both Paul MacKay of Nesta and Dominic Campbell the founder of FutureGov speak at the LocalGov Digital Steering Group. Part of the discussion focused around a...
By:
Phil Rumens
Last updated:
13 May 2013
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Composite Liveability Measure — compare and contrast the prosperity, liveability and sustainability of places
The Composite Liveability Measure is designed to objectively evaluate the prosperity, liveability and sustainability of a particular place. It is sophisticated enough to illustrate just why one...
By:
Si Chun Lam
Last updated:
21 Jan 2014
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Presenting performance to the public — Laria Annual Conference 2013
I'm co-presenting a workshop on how Coventry City Council is presenting performance information to the public at the Laria Annual Conference 2013 on Monday, 13th May at 1pm. If you have...
By:
Si Chun Lam
Last updated:
21 Jan 2014
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What's the purpose of this website?
Marc Snaith recently started a thread on the kHub about website redesign which is timely for me as today we formally launched a project to develop two new websites tasked with delivering digital...
By:
Phil Rumens
Last updated:
09 May 2013
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Volatile, uncertain, complex and ambiguous
VUCA is a term first used by the US military to express their view of the world. It was adopted by the US Government and business community after 7/11. The term is now widely used by leaders of...
By:
Blair McPherson
Last updated:
07 May 2013
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Social Policing as Peer Review
I recently had pause for thought on one of the great successes on Khub and it’s an aspect of peer regulation we rarely think about. This is most likely because it is so effective we don’t even...
By:
Michael MacAuley
Last updated:
02 May 2013
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Demise,right size and synergy related head count adjustment
There is a saying that the truth is the first casualty of war. Well when it comes to bad news the first casualty seems to be the English language. As of last week organisations no longer make...
By:
Blair McPherson
Last updated:
30 Apr 2013
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Less support for managers
The back ground grumbling has turned into out spoken criticism about the reduced support to managers. A slight of hand by which it is claimed savings have been made without cutting front-line...
By:
Blair McPherson
Last updated:
30 Apr 2013
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Powered by esd – I’m a belieber
The prize for best web app at the Building apps for local communities hackathon went to Team Bieber for their Clouds over London app, using esd-toolkit’s Application Profile Interface...
By:
Mike Thacker
Last updated:
29 Apr 2013
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Powered by esd – I’m a belieber
The prize for best web app at the Building apps for local communities hackathon went to Team Bieber for their Clouds over London app, using esd-toolkit’s Application Profile Interface...
By:
Mike Thacker
Last updated:
29 Apr 2013
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A consolidated and flexible licensing system
It sounds simple enough. The UK Parliament tends to produce lots of silo legislation that deals with a particular issue of the time. This makes sense as it allows a rapid response to a problem,...
By:
Ian Leete
Last updated:
29 Apr 2013
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The Rooney Rule
The Rooney Rule doesn’t say if Wayne Rooney scores England will win in fact it is nothing to do with the Manchester United footballer. The Rooney Rule comes from American football it requires...
By:
Blair McPherson
Last updated:
24 Apr 2013
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Watch what you say
Saying the wrong thing isn’t always a bad thing. If you want to engage with people from hard to reach groups you need to have an understanding of how they see the world. It helps if you share...
By:
Blair McPherson
Last updated:
20 Apr 2013
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Staying in touch with your staff
“Senior managers are so removed they need a telescope to see the front line”. So why are senior managers in most organisations considered out of touch and what can they do about it? See article...
By:
Blair McPherson
Last updated:
20 Apr 2013
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Catch 22
This week’s featured publication is The Grocer, you know why. Milo Minderbinder buys eggs for seven cents and sells them for five cents. Clearly this is good for the customer and good for the...
By:
Blair McPherson
Last updated:
17 Apr 2013
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Free conference on creativity at City University 13th May
City University's Centre for Creativity is running a free conference on Monday 13th May. You can sign up for particular sessions, or come for the whole day. Speakers include Geoff...
By:
Joan Munro
Last updated:
15 Apr 2013
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Mr Angry has got me all wrong
Morrissey and other members of the band the Smiths told journalists they were very unhappy that the Prime Minister had chosen one of their songs for his desert island disks. You can see their...
By:
Blair McPherson
Last updated:
12 Apr 2013
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