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LARIA Research Impact Awards Launched - Enter now
How will you make a difference in 2013? That is a question we are asking all our members and the broader research, intelligence and policy community. This will be a key theme running through...
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By: 
Neil Wholey
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Last updated:  06 Mar 2013
0
Taking one for the Team
High performing teams are characterized by the sharing of responsibility, actively supporting and occasionally taking it in turns to lead. Team members are not only good at their job they...
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By: 
Blair McPherson
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Last updated:  06 Mar 2013
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Slaying the scary monsters of community engagement
Once upon a time, a long time ago, when the kingdom was plagued with giants and monsters and wicked issues, a wise prince went out and talked to the townsfolk to work out what to do.  And...
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By: 
Adrian Barker
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Last updated:  27 Feb 2013
1
What the Banks could learn from the Public Sector
If they're not too arrogant to think that the public sector could ever teach them anything about business; if the new chief executive of the Royal Bank of Scotland means what he says about...
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By: 
Blair McPherson
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Last updated:  27 Feb 2013
0
Leaner and greener health and social care
This is my guest blog for LGiU (posted 25th February 2013) in which I set out the contribution of local authorities in general and social care in particular to sustainable health and wellbeing....
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By: 
Catherine Max
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Last updated:  26 Feb 2013
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Return of Self-Evaluation Forms (SEFs) and a date for your diary.
Many thanks everyone for returning your SEFs last month.  Over the past month the SEFs have been read, discussed, moderated and collated to develop a sound understanding of...
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By: 
James Hempsall OBE
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Last updated:  25 Feb 2013
0
Football managers and leadership lessons
The Guardian ran an article this week on Arsene Wenger’s press conference prior to an important game in the champion’s league. The press conference was news worthy because the Arsenal manager...
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By: 
Blair McPherson
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Last updated:  22 Feb 2013
0
More management less leadership
The message from the business schools, from management gurus and from Government has been consistent. The public sector must change and this requires leadership. Not just leadership from the top...
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By: 
Blair McPherson
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Last updated:  20 Feb 2013
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MBA= Must Be Avioded
You won’t read this article in the professional journals. You won’t find this article in the quality news papers not whilst they run full page adverts and pull out supplements for MBAs. If you...
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By: 
Blair McPherson
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Last updated:  14 Feb 2013
0
From Twitter gritter to tweets about streets...
The recent inclement weather has again given councils the opportunity to test how effective Twitter hashtags can be in communicating with residents; providing timely, easy-to-keep-track-of...
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By: 
Knowledge Hub Team
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Last updated:  13 Feb 2013
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Meat pies and tax aviodance it's just business
Some people say if the private sector paid their full tax liability the public sector wouldn’t have to make spending cuts. Some people say what did you think was in those pies at that price? Some...
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By: 
Blair McPherson
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Last updated:  12 Feb 2013
0
Take it in turns leadership
The latest idea on leadership from the management gurus is 'take it in turns' leadership. Recognising that the heroic style of leadership – where an individual by sheer force of personality...
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By: 
Blair McPherson
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Last updated:  11 Feb 2013
0
Equality and the public sector
Can we still afford equality? The government doesn't think so. It certainly thinks we can't afford the Equality and Human Rights Commission – that's why they cut its budget from £70m to £17m and...
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By: 
Blair McPherson
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Last updated:  08 Feb 2013
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Customer care B*****d style
The best selling management books, the management gurus who write them and the management consultants who quote from them all agree. Successful businesses treat their customers right. It makes...
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By: 
Blair McPherson
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Last updated:  07 Feb 2013
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Customer care Gangnam style
It’s everywhere and every ones doing it, it’s an internet sensation, it’s simply to do easy to copy and everyone is talking about it. It’s customer care gangnam style Any organisation can do...
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By: 
Blair McPherson
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Last updated:  06 Feb 2013
0
Customer care New York style
Customer care New York style They say New York taxi drivers are the rudest in the world but customer care New York style is best illustrated by their breakfast dinners/experience. I've been...
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By: 
Blair McPherson
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Last updated:  05 Feb 2013
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The trials of Heracles
The sixth trial of Heracles was to clean the Augean stables in one day which had years of built up filth which would take the average man ages to clean. However Heracles was not an average man....
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By: 
Blair McPherson
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Last updated:  01 Feb 2013
2
Bigging yourself up
The job interview is not the occasion for false modesty, nor is your annual appraisal. These days it not enough to be good at your job you need to tell people just how good you are. Bigging...
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By: 
Blair McPherson
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Last updated:  31 Jan 2013
0
A brief history of time management
In the beginning there was time then time grow short so time management was invented. Prioritise- be clear about the difference between urgent and important and only do important ...
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By: 
Blair McPherson
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Last updated:  29 Jan 2013
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Smarter and Harder is for Dummies
If someone tells you to work smarter not harder what are they saying about you? The work has increased by 20% but the staffing has been cut. We are not allowed to authorise over time. We...
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By: 
Blair McPherson
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Last updated:  28 Jan 2013
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Thank you, for making me feel part of the community
  Monday is Community Manager Appreciation Day Don’t forget to say thank you to your group facilitator? Would you like a nice simple card you could send them then we have a few for you...
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By: 
Michael Norton
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Last updated:  25 Jan 2013
0
Lessons in leadership from a master of disaster
You don’t always have to learn from the best. You can learn a lot from your own mistakes but it’s less painful to learn from someone else’s. So I am recommending lessons in leadership from a...
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By: 
Blair McPherson
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Last updated:  24 Jan 2013
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You helped me find the right people to talk to
  Only a few more days to go until Community Manager Appreciation Day Have you had a chance to say thank you to your group facilitator? If not we have a new thank you card which you...
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By: 
Michael Norton
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Last updated:  24 Jan 2013
0
Without you I wouldn't have found……
  Community Manager Appreciation Day is just around the corner. So how will you say thank you to your group facilitator? We have a new thank you card, which maybe more appropriate ...
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By: 
Michael Norton
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Last updated:  23 Jan 2013
0
Without you I wouldn't have found……
  Community Manager Appreciation Day is just around the corner. So how will you say thank you to your group facilitator? We have a new thank you card, which maybe more appropriate ...
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By: 
Michael Norton
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Last updated:  23 Jan 2013
0
The job's becoming undoable
Who said “the job’s becoming undoable”? Was it a nurse anticipating the criticism about to be levelled at their profession following the damming report that serious neglect exists across the...
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By: 
Blair McPherson
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Last updated:  21 Jan 2013
0
2-4-6-8 who do you appreciate?
  In 2010, Jeremiah Owyang declared every 4th Monday in January as “Community Manager Appreciation Day.”  This day is meant to recognise and celebrate efforts of group...
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By: 
Michael Norton
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Last updated:  25 Jan 2013
0
Cheating
After years of denial the seven times winner of the Tour de France admits to wining by using performance enhancing drugs. Television catches out a premiership footballer” diving” to try and con...
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By: 
Blair McPherson
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Last updated:  18 Jan 2013
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A new year and a fresh start to 2013!
  Online Facilitators Community Newsletter December/ January Edition A new year and a fresh start to 2013!   Let’s start with introducing our newest members.  So a...
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By: 
Michael Norton
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Last updated:  18 Jan 2013
0
Want to be a good manage? Then drop the metaphors
Beware the metaphor. Leaders open conferences, give keynote speeches and write blogs to explain and inspire. They like to use metaphors to freshen up what they say.But an over extended metaphor...
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By: 
Blair McPherson
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Last updated:  17 Jan 2013
0
Councillor Camp - if you weren't there, why not? If you were ... what next?
I've read some great blogs about the success of Councillor Camp. Indeed, good on Futuregov for forcing the agenda and bringing together in one room possibly the most councillors EVER to talk...
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By: 
Sarah Jennings
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Last updated:  15 Jan 2013
0
Two men overheard
Two men overheard leaving a restaurant. One says to the other “that was one of the worst meals I have ever eaten”. His companion replies “Yes, and such small portions”! Would it have been...
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By: 
Blair McPherson
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Last updated:  15 Jan 2013
0
Heroes
The music industry and the wider world gets over excited about a new David Bowie single. The main reason seems to be no one saw it coming after all he hasn’t produced anything in the last ten...
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By: 
Blair McPherson
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Last updated:  14 Jan 2013
0
Adoption map, a missed opportunity?
  The Department of Education published a map showing the number of children waiting to be adopted last week; the map is useful however I couldn't help thinking that this was a...
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By: 
Richard Overy
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Last updated:  14 Jan 2013
0
Should Everyone Use Open311?
Last week I posted about how at the moment digital is the preferred channel for reporting broken streetlights, flooding, potholes, fly tipping and so on to us.   Then I read what...
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By: 
Phil Rumens
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Last updated:  13 Jan 2013
5
Leadership development
This may be considered heresy but I have found the most effective leadership programmes to be within a departmen/ directoratet. My experience of corporate programmes across the whole organisation...
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By: 
Blair McPherson
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Last updated:  10 Jan 2013
0
Future uncertain prospects unclear
The future for Local Government, the NHS and the Civil Service is uncertain as a consequence your career prospects as a manger are unclear. When the restructuring, outsourcing and downsizing is...
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By: 
Blair McPherson
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Last updated:  10 Jan 2013
0
Which leadership syle is best for the public sector?
A recent report recommended that the public sector needs military style leadership if it is to get through these turbulent times. I'm not so sure... You wouldn't be surprised to hear that...
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By: 
Blair McPherson
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Last updated:  07 Jan 2013
0
28th of January is a date for your diary (Community Manager Appreciation Day)
  In 2010, Jeremiah Owyang declared every 4th Monday in January as “Community Manager Appreciation Day.”  This day is meant to recognise and celebrate efforts of community...
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By: 
Michael Norton
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Last updated:  07 Jan 2013
0
New Year’s resolution competition – Becoming a better sharer in 2013…
  A new year means new beginnings. January is the month when people make commitments to change something for the better. It may be a chance to start a new diet, give up smoking or pick up...
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By: 
Knowledge Hub Team
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Last updated:  02 Jan 2013
0