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Blog
Meat pies and tax aviodance it's just business
Some people say if the private sector paid their full tax liability the public sector wouldn’t have to make spending cuts. Some people say what did you think was in those pies at that price? Some...
By:
Blair McPherson
Last updated:
12 Feb 2013
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Take it in turns leadership
The latest idea on leadership from the management gurus is 'take it in turns' leadership. Recognising that the heroic style of leadership – where an individual by sheer force of personality...
By:
Blair McPherson
Last updated:
11 Feb 2013
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Equality and the public sector
Can we still afford equality? The government doesn't think so. It certainly thinks we can't afford the Equality and Human Rights Commission – that's why they cut its budget from £70m to £17m and...
By:
Blair McPherson
Last updated:
08 Feb 2013
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Customer care B*****d style
The best selling management books, the management gurus who write them and the management consultants who quote from them all agree. Successful businesses treat their customers right. It makes...
By:
Blair McPherson
Last updated:
07 Feb 2013
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Customer care Gangnam style
It’s everywhere and every ones doing it, it’s an internet sensation, it’s simply to do easy to copy and everyone is talking about it. It’s customer care gangnam style Any organisation can do...
By:
Blair McPherson
Last updated:
06 Feb 2013
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Customer care New York style
Customer care New York style They say New York taxi drivers are the rudest in the world but customer care New York style is best illustrated by their breakfast dinners/experience. I've been...
By:
Blair McPherson
Last updated:
05 Feb 2013
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The trials of Heracles
The sixth trial of Heracles was to clean the Augean stables in one day which had years of built up filth which would take the average man ages to clean. However Heracles was not an average man....
By:
Blair McPherson
Last updated:
01 Feb 2013
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Bigging yourself up
The job interview is not the occasion for false modesty, nor is your annual appraisal. These days it not enough to be good at your job you need to tell people just how good you are. Bigging...
By:
Blair McPherson
Last updated:
31 Jan 2013
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A brief history of time management
In the beginning there was time then time grow short so time management was invented. Prioritise- be clear about the difference between urgent and important and only do important ...
By:
Blair McPherson
Last updated:
29 Jan 2013
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Smarter and Harder is for Dummies
If someone tells you to work smarter not harder what are they saying about you? The work has increased by 20% but the staffing has been cut. We are not allowed to authorise over time. We...
By:
Blair McPherson
Last updated:
28 Jan 2013
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Thank you, for making me feel part of the community
Monday is Community Manager Appreciation Day Don’t forget to say thank you to your group facilitator? Would you like a nice simple card you could send them then we have a few for you...
By:
Michael Norton
Last updated:
25 Jan 2013
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Lessons in leadership from a master of disaster
You don’t always have to learn from the best. You can learn a lot from your own mistakes but it’s less painful to learn from someone else’s. So I am recommending lessons in leadership from a...
By:
Blair McPherson
Last updated:
24 Jan 2013
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You helped me find the right people to talk to
Only a few more days to go until Community Manager Appreciation Day Have you had a chance to say thank you to your group facilitator? If not we have a new thank you card which you...
By:
Michael Norton
Last updated:
24 Jan 2013
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When does the future become the present?
From Sarah Messenger, Head of Workforce at LGA Nothing endures but change, as they say. I could quote you wise lyrics from the likes of David Bowie and Bob Dylan about change but the truth is...
By:
Luann Donald
Last updated:
11 Feb 2013
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Without you I wouldn't have found……
Community Manager Appreciation Day is just around the corner. So how will you say thank you to your group facilitator? We have a new thank you card, which maybe more appropriate ...
By:
Michael Norton
Last updated:
23 Jan 2013
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Without you I wouldn't have found……
Community Manager Appreciation Day is just around the corner. So how will you say thank you to your group facilitator? We have a new thank you card, which maybe more appropriate ...
By:
Michael Norton
Last updated:
23 Jan 2013
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Glasgow Gritting
Glasgow City Council in collaboration with IRISS have just released the Glasgow Gritting website http://gccgritting.iriss.org.uk Real-time tracking information from the council's fleet of...
By:
Lesley Duff
Last updated:
21 Jan 2013
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The job's becoming undoable
Who said “the job’s becoming undoable”? Was it a nurse anticipating the criticism about to be levelled at their profession following the damming report that serious neglect exists across the...
By:
Blair McPherson
Last updated:
21 Jan 2013
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2-4-6-8 who do you appreciate?
In 2010, Jeremiah Owyang declared every 4th Monday in January as “Community Manager Appreciation Day.” This day is meant to recognise and celebrate efforts of group...
By:
Michael Norton
Last updated:
25 Jan 2013
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Cheating
After years of denial the seven times winner of the Tour de France admits to wining by using performance enhancing drugs. Television catches out a premiership footballer” diving” to try and con...
By:
Blair McPherson
Last updated:
18 Jan 2013
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