Channel Shift in the Public Sector Conference
Thursday 25^th September – London

Speakers Include:

• Keynote Address: Kevin Thompson, Chief Executive, North Hertfordshire Housing
• Chair: Nick Roberts, President, Socitm and IT Group Manager, Surrey County Council
• Raj Mack, Head of Digital Birmingham, Birmingham City Council
• Dave Witts, Transformation Practitioner, GOSS Interactive

With public services needing to reduce costs whilst improving customer service, utilising new technology and the opportunities digital channels present are essential in driving forward this change. Capita’s National Channel Shift in the Public Sector Conference provides strategic and practical insight into transforming public sector services through the move to digital channels.

Bringing together leading speakers from local government, housing, police and the private sector, this event addresses key issues including: measuring and tracking the costs of moving services online, nudging customers towards online channels, driving forward the use of self-service channels, creating a multi-channel approach to customer contact and developing a responsive and mobile accessible website. 

Do not miss this opportunity to equip your organisation with the knowledge necessary to provide improved customer journeys and deliver efficiency savings in shifting channels.

Website: http://www.capitaconferences.co.uk/public-sector-conferences/local-government-communities/full-conference/article/channel-shift-in-the-public-sector-conference-2.html?code=SMKH

Brochure: http://www.capitaconferences.co.uk/pdfgen.html?filename=Channel_Shift_in_the_Public_Sector_Conference.pdf&code=SMKH

Contact: Alex Esson on 020 7202 0557 or alexander.esson@capita.co.uk

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