Capita's Local Government Complaint Handling Conference brings together those working across customer services, performance, communications and corporate complaints teams exploring the opportunities to improve complaint handling. Conference highlights include best practice case studies on how to develop a simple, streamlined more effective complaints procedure, moving to a two stage process to speed up resolutions and how to share the learning from complaints to inform service delivery. 

Attend this practical conference to hear from leading local authorities on how to trigger a culture shift to a culture of relationship management and a focus on the customer experience, to achieve increased efficiency for your organisation and increase customer satisfaction.

http://www.capitaconferences.co.uk/public-sector-conferences/local-government-communities/full-conference/article/local-government-complaint-handling-conference.html?code=SMKH