As the demand on council services continues to rise, it is imperative to get it right first time for effective complaint management teams. Now is the time to come together and focus on managing customers’ expectations and improving services to ensure you are delivering excellent complaint resolutions. With a keynote address from the LGO and best practice case studies, Capita’s national Local Government Complaints Handling Conference is your opportunity to share knowledge on optimising customers experiences.

Expert speakers:

• Chair: Hayley Lewis, Head of Communications and Engagement, London Borough of Croydon
• Keynote Address: Mick King, Executive Director, Local Government Ombudsman (LGO)
• Brian Foley, Standards and Complaints Manager, Brighton and Hove City Council
• Liz Whitby, Head of Customer Rights, Suffolk County Council
• Judith Downing, Head of Information Compliance, Hampshire County Council
• Claire Boldy, Customer Services Innovation Manager, The Royal Borough of Kingston upon Thames
• Lindsey Farquhar, Customer Feedback Manager, City West Housing Trust
• Kate Reed, Complaints Manager, Buckinghamshire County Council
• Lamour Gayle, Complaints Manager, Wolverhampton City Council
• Diane Baker, Head of Corporate Governance, Rutland County Council

For more information:

http://www.capitaconferences.co.uk/public-sector-conferences/local-government-communities/full-conference/article/local-government-complaint-handling-conference-1.html?code=SMKH

Or contact: Andy Wills – andy.wills@capita.co.uk / 020 7960 7751