As new online and digital services continue to demand an evolution in customer service delivery, Capita Conference’s Channel Shift in the Public Sector Conference is designed to enable you to identify opportunities for cost savings through new and innovative channel structures.

Developed alongside leading experts at the forefront of advancing channel shift, this conference will examine how to increase digital inclusion and engagement whilst maintaining effective customer services for all users.

Attend this timely event to explore how to deliver a multi-channel customer services, capitalise on opportunities arising from new contact channels and equip your organisation with the knowledge needed to effectively manage demand and transition services to emerging online and digital channels.

Expert speakers:

• Keynote Address: Julian Bowrey, Deputy Director Corporate Communications, Department for Communities and Local Government
• Chair: Allen Graham, Chief Executive, Rushcliffe Borough Council (Chair)
• Sasha Deepwell, Deputy Chief Executive, Wulvern Housing
• Shane Mills, Customer Contact Programme Manager, Newham and Havering Council
• Guy Giles, Operations Director, Looking Local
• Neil Wholey, Head of Research and Customer Insight, Westminster City Council
• Katie Ethelstone, Public Engagement Manager, Nottinghamshire Police
• Jeffrey A McGuire, Open Source Evangelist and Chris Roye, Regional Director, Government & Education, Acquia
  
  For more information:
  
  http://www.capitaconferences.co.uk/public-sector-conferences/local-government-communities/full-conference/article/channel-shift-in-the-public-sector-4.html?code=SMMK

Or contact: Andy Wills – andy.wills@capita.co.uk / 020 7960 7751